Executive, IT

4 weeks ago

Singapore Nanyang Technological University Full time

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

  • Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.

  • Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.

  • Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.

  • Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.

  • Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).

  • Respond to all technical emergencies raised by NSS Service Desk.

  • Provide face to face IT support by appointment at One Stop Tech Lounge.

  • Facilitate processing and tracking of other administrative activities.

  • Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.

  • Maintain technical documentation related to configuration of IT/AV equipment and components.

  • Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

  • Minimum GCE 'A'-levels / Diploma in Information Technology with 2 years of relevant working experience

  • Proficient in problem diagnostics and resolution, with the ability to work autonomously

  • Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications

  • Working knowledge on other IT domains, including software, hardware, servers and network operations

  • Working knowledge in handling/operations on audio/video equipment and its infrastructure

  • Preferred experience on programming, ServiceNow, data integration and ITIL Certified

Hiring Institution: NTU

  • Sustainability Marketing Executive

    6 days ago

    Singapore Pass It On Elab Pte. Ltd. Full time

    Job Description:Are you passionate about making a positive impact on the world Join our team as a Sustainability Marketing Executive and be a driving force behind our mission to promote sustainable living. We're searching for a visionary individual who is dedicated to advocating for a more sustainable future through creative marketing initiatives. As a...

  • Sustainability Marketing Executive

    12 hours ago

    Singapore PASS IT ON ELAB PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Are you passionate about making a positive impact on the world? Join our team as a Sustainability Marketing Executive and be a driving force behind our mission to promote sustainable living. We're searching for a visionary individual who is dedicated to advocating for a more sustainable future through creative...

  • sales & Marketing Executive

    4 weeks ago

    Singapore Tink It! Education & Consulting Services Pte. Ltd. Full time

    Work closely with the team to implement effective sales strategies.Stay informed about market trends and customer needs to enhance sales performance.Develop effective marketing materials to promote service and value proposition to new and existing customersPlaying a key role in planning and executing sales and marketing strategies aimed at boosting the...

  • sales & Marketing Executive

    4 weeks ago

    Singapore TINK IT! EDUCATION & CONSULTING SERVICES PTE. LTD. Full time

    Roles & Responsibilities Work closely with the team to implement effective sales strategies. Stay informed about market trends and customer needs to enhance sales performance. Develop effective marketing materials to promote service and value proposition to new and existing customers Playing a key role in planning and executing sales and marketing...

  • IT Executive

    4 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesIn terms of technical delivery, the candidate should have the following experience: Capable of project management Must have strong understanding and adherence of incident management or workflow process Must be able to produce SOPs and workflow process Task and SLA oriented SOPs oriented Experience in delivering EUC would be...

  • IT Executive

    4 weeks ago

    Singapore Opus It Services Pte Ltd Full time

    In terms of technical delivery, the candidate should have the following experience:Capable of project managementMust have strong understanding and adherence of incident management or workflow processMust be able to produce SOPs and workflow processTask and SLA orientedSOPs orientedExperience in delivering EUC would be advantageousExperience in multi-site...

  • Project Executive

    1 month ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesCat clearance: Yes, Cat 2Location of work: West.Need to travel around Singapore if needed.5 days weekday work week normal working hours.Scope: Support project director & project manager on project. Assist PM to manage assigned vendor. Coordinate project works & communications between assigned client and vendor. Dealing with...

  • Project Executive

    4 weeks ago

    Singapore Opus It Services Pte Ltd Full time

    Cat clearance: Yes, Cat 2Location of work: West.Need to travel around Singapore if needed.5 days weekday work week normal working hours.Scope:Support project director & project manager on project.Assist PM to manage assigned vendor.Coordinate project works & communications between assigned client and vendor.Dealing with projects like Content...

  • Digital/B2B Marketing Executive

    12 hours ago

    Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAdvance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.To us,...

  • Software Engineer, Oracle PL/SQL

    1 month ago

    Singapore It Consultancy & Services Pte Ltd Full time

    RequirementDiploma/Bachelor's degree in Design, Human-Computer Interaction, or related field.At least 3 years of relevant experienceSkills in Oracle PL/SQL, SAS, (SAS Base), TalendHave experience as a UX Researcher or similar role, with a strong portfolio showcasing research projects.ResponsibilitiesAnalyze process/program specifications & translate...

  • Infra PMO/Project Admin

    1 week ago

    Singapore A-it Software Services Pte Ltd Full time

    Job Responsibilities:Define overall plan for technical infrastructure workstream for a corporate wide infrastructure uplift program spanning across multiple countriesPlan, execute and track technical infrastructure procurementPlan, execute and track technical infrastructure installation and commissioningPlan, execute transition of technical infrastructure to...

  • Software Engineer, Oracle PL/SQL

    4 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Roles & ResponsibilitiesRequirement Diploma/Bachelor's degree in Design, Human-Computer Interaction, or related field. At least 3 years of relevant experience Skills in Oracle PL/SQL, SAS, (SAS Base), Talend Have experience as a UX Researcher or similar role, with a strong portfolio showcasing research projects.Responsibilities Analyze process/program...

  • Infrastructure Project Manager

    6 days ago

    Singapore A-it Software Services Pte Ltd Full time

    Job Title: Infra Project ManagerJob Responsibilities:Define overall plan for technical infrastructure workstream for a corporate wide infrastructure uplift program spanning across multiple countriesPlan, execute and track technical infrastructure procurementPlan, execute and track technical infrastructure installation and commissioningPlan, execute...

  • Software Tester/qa Engineer

    4 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Software Tester/QA Engineer (Manual or Automation Requirement * Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline * Experience in Software Software Tester/QA Engineer (Manual or Automation Requirement Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline Experience in...

  • Mt11072 Data Management Developer

    13 hours ago

    Singapore IT CONSULTING SOLUTIONS SINGAPORE PTE. LTD. Full time

    Data Management Developer Our client, a leading banking institution in Singapore, is seeking a skilled Data Management Developer to create, execute, and uphold ETL data warehousing solutions.Responsibilities:Manage, combine, and structure the data warehouse in a banking settingCreate, execute, and enhance high throughput fault-tolerant data pipelines for...

  • Infra PMO/Project Admin

    2 weeks ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities: Define overall plan for technical infrastructure workstream for a corporate wide infrastructure uplift program spanning across multiple countries Plan, execute and track technical infrastructure procurement Plan, execute and track technical infrastructure installation and commissioning ...

  • Infrastructure Project Manager

    1 week ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Title: Infra Project ManagerJob Responsibilities: Define overall plan for technical infrastructure workstream for a corporate wide infrastructure uplift program spanning across multiple countries Plan, execute and track technical infrastructure procurement Plan, execute and track technical infrastructure installation and...

  • Application Developer

    6 days ago

    Singapore A-it Software Services Pte Ltd Full time

    . Work in team of developers to develop programs according to functional & technical specifications. Write program specifications and documentation / flowcharts. Perform unit and system integration testing. Support user acceptance testing. Manage and work with Technical team to implement solution that meet Business Requirements and are in alignment with...

  • PMO - Migration & Infrastructure (Bank) - Ref: MY

    2 weeks ago

    Singapore A-it Software Services Pte Ltd Full time

    Job ObjectivesAs part of the PMO office for Project Constellation - Migration and Infrastructure, the Project Management Office requires a Project Officer - Migration that is responsible for supporting the Cutover manager for Implementation and also manage all project office documentations related to the project execution and cutover.Key...

  • Application Developer

    1 week ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & Responsibilities• Work in team of developers to develop programs according to functional & technical specifications• Write program specifications and documentation / flowcharts• Perform unit and system integration testing• Support user acceptance testing• Manage and work with Technical team to implement solution that meet Business...