COE QA- Risk Operation

1 month ago


Singapore Binance Full time
Responsibilities:Responsible for supervising and controlling the quality of agents' chat and daily operational workFormulate and improve the service quality of Risk personnel specification according to business requirementsComplete quality inspection according to the QA standard for both online and offline businessUtilize data for value-added analysis and reporting on operations and risk domainsProvide findings and recommendations for execution by operational teams and executivesConduct training for team members to maximize their understanding of our SOP and Quality StandardsWork closely with other QA team members to do regular calibration to improve our QA ability and current QA standardsParticipate in a fast-paced industry and organization where time to market is criticalWilling to work alternative hours (e.g., evenings) to connect with teams based in different jurisdictions
Requirements:At least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.Preferable with more than 2 years of working experience in the related field is required for this positionExcellent understanding of KYC / Fraud / Risk operationSound knowledge of customer satisfaction and quality programs etcOrganizational and time management skillsEffective facilitation skills in meetings/presentationsExcellent verbal and written communication skills in English and the language of supporting marketA passion for Emerging Technologies related to Blockchain
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