Global Senior Process Engineer
1 month ago
We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world Great Place To Work® has certified us as one of the best places to work for in Colombia and the world. We don't stop innovating and we always go beyond.
Make a difference with the TOP Team
What you'll do as a Global Senior Process Engineer:- Establish process framework methodologies to enable a repeatable approach to intake requirements.
- Document IT services, including definitions, service levels, workflows, and costs.
- Create detailed workflow diagrams.
- Provide process improvement feedback based on industry best practices.
- Collaborate with all service areas within IT globally and build trusted relationships.
- Keep leadership informed of progress and challenges through weekly project update meetings.
- 80% to 90% English level.
- 5+ years of experience in the industry as an effective process engineer.
- Solid understanding of service management related to IT services.
- Be an IT Infrastructure Library Managing Professional (ITIL v4).
- Passion for data, problem-solving skills, and the ability to think strategically, analytically, and creatively.
- Volunteer programs.
- Career plan.
- Employee fund with TOP benefits.
Join the TOP Team and connect the world to the most recognized brands in 170 markets.
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