Global Senior Process Engineer

1 month ago


Singapore Teleperformance Full time
What We're Looking for Why TP

We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world Great Place To Work® has certified us as one of the best places to work for in Colombia and the world. We don't stop innovating and we always go beyond.

Make a difference with the TOP Team

What you'll do as a Global Senior Process Engineer:
  • Establish process framework methodologies to enable a repeatable approach to intake requirements.
  • Document IT services, including definitions, service levels, workflows, and costs.
  • Create detailed workflow diagrams.
  • Provide process improvement feedback based on industry best practices.
  • Collaborate with all service areas within IT globally and build trusted relationships.
  • Keep leadership informed of progress and challenges through weekly project update meetings.
This is what you need to be a part of the TOP Team:
  • 80% to 90% English level.
  • 5+ years of experience in the industry as an effective process engineer.
  • Solid understanding of service management related to IT services.
  • Be an IT Infrastructure Library Managing Professional (ITIL v4).
  • Passion for data, problem-solving skills, and the ability to think strategically, analytically, and creatively.
Discover TP's perks:
  • Volunteer programs.
  • Career plan.
  • Employee fund with TOP benefits.

Join the TOP Team and connect the world to the most recognized brands in 170 markets.



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