Voice Ops engineer

2 weeks ago


Singapore ITCAN Pte Limited Full time
SKILLS: CUCM and other CISCO Voice Devices like CISCO VG and trouble shooting on CISCO VG TDM / SIP Troubleshooting Exp / Exposure on SBC / Exp on Carrier Telecom Support.
Responsibilities
  • Responsible for the operations and support of Session Border Controllers,
  • Responsible for carrier technical support, voice backbone, VoIP gateways, voice fraud/security and the tools to monitor, alert, and troubleshoot.
  • Work closely with Asia Pacific telecom carriers to resolve carrier level related issues
  • Work closely with Asia Pacific telecom carriers to support growth requirements.
  • Ensure application is optimized for the region.
  • Hardware deployment is optimized for the region.
  • Collaborate with global and regional teams in integration activities involving telephony or Contact Center.
  • Operational support for voice edge infrastructure and the role is expected to be on standby.


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