ServiceNow Functional Consultant

3 weeks ago

Singapore Ibm Singapore Pte Ltd Full time
  • Act as a subject matter expert for ServiceNow solution definitions
  • Prepare and lead functional design workshops including the creation of design specifications based on ServiceNow out-of-the-box functionality and client requirements
  • Qualify client requirements through validation of 'needs' versus 'wants'
  • Providing creative solutions to resolve business problems via customer requirements based on technology, process gaps and cultural challenges
  • Communicate technical problems and solutions to both technical and non-technical audience
  • Work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
  • Support technical design activities
  • Assist with gap analysis highlighting current state, future state, client needs and good practices
  • Communicate in formal presentation settings including medium sized groups, internal and external project teams
  • Establish credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
  • Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow

Preferred Prerequisite

  • Experience in delivering ServiceNow solutions
  • Ability to produce documentation on various levels including technical and customer facing
  • At least 5+ years experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management
  • Expertise in crafting ServiceNow service solutions that integrate with client service structures and operating models
  • Excellent verbal, written communication and presentation skills together with the ability to deliver customer presentations at a senior level
  • ServiceNow Implementation Specialist Certification preferred

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