AVP, Policy Processing for General Insurance
2 weeks ago
Assistant Vice President, Policy Processing
Responsibilities
. Manage the operation of the Policy Processing Department
. Revamp and implement efficient and effective work systems, automating wherever possible
. Introduce service standards and measurements
. Ensure compliance with all laws, regulatory provisions and company policies
. Prepare department and implement new/transitional processes for the new systems
. Ensure effective business continuity plan in place
. Ensure and maintain processing data input integrity, efficient and secure storage, ease of access
. Develop and motivate staff
. Ensure succession planning in place
. Undertake any other duties as may be assigned
QUALIFICATIONS:
. Degree/ Diploma and/or Professional qualification in insurance
SKILLS / KNOWLEDGE:
. Understanding of the insurance business
. Good knowledge of the use of technology and automation
. Knowledge of laws relevant to insurance and operations
. Interpersonal savvy
. Good relationship building skills
. Extensive knowledge of customer needs and delivery system
EXPERIENCE:
. At least 10 years' experience in the industry in operational capacity & managing a team
. Process Management experience
. Statistical analyses of operational results and trends
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