Operation Head
4 weeks ago
As the Operation Head at New Hope Community Services, you will play a vital role in driving our mission to bring change into the lives of the displaced and disadvantaged in our community. This position is responsible for overseeing the operational aspects of our shelter / programme, ensuring the safety and well-being of our residents / clients are prioritised. Additionally, you will contribute to refining decision-making processes and implementing strategies to enhance operational effectiveness within the shelter / programme. The Operation Head works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders, to be a Beacon of New Hope to the displaced and disadvantaged in our community.
2. Key ResponsibilitiesClient Supervision
- Oversees all administrative, residential, and operational aspects of the Single Room Shared Facilities (SRSF) Programme. This includes supervision of staff and workmen on site, attending to, addressing, and reporting feedback issues, conflicts, and grievances of the authorised occupiers.
- Ensure smooth day-to-day operations of the SRSF Programme, ensuring safety and security.
- Assist in the admission and orientation of new SRSF Programme residents.
- Supervise handling day-to-day general enquiries from residents and visitors of the SRSF Programme.
Conflict Management
- Manage moderate to significant disputes that may occur between co-living residents.
- Respond to incidents within rental units, such as de-escalating crisis situations and notify the Management / Housing and Development Board (HDB).
Unit Maintenance / Logistics
- Assist in logistical matters for effective functioning of facility and activities facilitation.
- Ensure effective and efficient utilisation of facilities including common activities rooms / areas, kitchen, and other recreation rooms.
- Implement schedules to put in place inspections and maintenance of the SRSF Programme on all equipment, fittings, and installations.
- Assist in the planning, implementation, monitoring and evaluation of new projects, improvement, retrofitting, or upgrading works.
- Implement Inventory & Assets Management including requisition, storage, issuance and compliance in the disposal and condemnation of the properties.
Workplace Safety and Health
- Plan, implement, and supervise the review of security access control systems.
- Address potential and actual security issues through recommendation, implementation, and review of action plans.
- Plan, supervise, and review the implementation of emergency response and crisis management plans.
- Develop, review, and oversee the enforcement of facility rules, and management of disciplinary issues and incidents.
- Assist in carrying out regular inspections on fire safety and conducting fire drills, including tabletop exercises, to educate and prepare staff for fire emergencies, and to ensure all related equipment is in good order.
- Ensure that the SRSF Programme complies with all regulatory, licensing, safety, and environmental requirements.
Stakeholder Management
- Promote neighbourliness by providing guidance, support, and mediation, working collaboratively with other teams to uplift the SRSF Programme residents to achieve stability, self-reliance, and social mobility.
- Assist to support and liaise with consultants, vendors, and internal staff to manage cyclical maintenance.
- Provide guidance to Centre Head pertaining to operation matters and in liaising with external parties for the maintenance of shelter premises.
- Manage and liaise with stakeholders when necessary.
Administrative
- Ensure compliance with budget provisions, financial regulations, and administrative procedures on all activities pertaining to procurement, contracts, inventory management, and control.
Others
- Any other related duties in New Hope CS as assigned by the Reporting Officer.
- Reports to Centre Head and Director of Social Work
Core Competencies
- Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
- Leadership: Excellent team player with strong leadership and responsibility skills.
- Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
- Good analytical and problem-solving skills.
- Self-motivated individual with the ability to work independently.
Technical Competencies
- Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).
Education and Experience:
- Minimum Degree in relevant disciplines
- At least 3 years of relevant working experience in similar sectors
- Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.
The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.
-
Head of Operations
5 days ago
Singapore Hp Wealth Management (s) Pte. Ltd. Full timeLeading independent asset manager is looking for a Head of Operations.ObjectivesThe Head of Operations leads a team of 3 to 4 Operations Officers.He/she supports the Relationship and Portfolio Managers and works closely with the Operations Officers to ensure timely booking of trades and corporate action into the client accounts in Wize, a Portfolio...
-
Head of Operations
1 week ago
Singapore HP WEALTH MANAGEMENT (S) PTE. LTD. Full timeRoles & ResponsibilitiesLeading independent asset manager is looking for a Head of Operations.ObjectivesThe Head of Operations leads a team of 3 to 4 Operations Officers.He/she supports the Relationship and Portfolio Managers and works closely with the Operations Officers to ensure timely booking of trades and corporate action into the client accounts in...
-
Head of Consumer Banking Operations
4 weeks ago
Singapore Ethos BeathChapman (EBC) Full timeEstablished banking clientOpportunity for growthExcellent exposureHead of Consumer Banking Operations An established bank is seeking a Head of Consumer Banking Operations to join the team. The Head of Consumer Banking Operations will be responsible for overall operations functions across the different areas card operations, channel operations, loan...
-
Head of Consumer Banking Operations
1 month ago
Singapore BEATHCHAPMAN (PTE. LTD.) Full timeRoles & Responsibilities Established banking client Opportunity for growth Excellent exposureHead of Consumer Banking Operations An established bank is seeking a Head of Consumer Banking Operations to join the team. The Head of Consumer Banking Operations will be responsible for overall operations functions across the different areas; card operations,...
-
Head of Operations
1 week ago
Singapore Excellence A.s Pte. Ltd. Full timeJoin our dynamic team as the Head of Operations for our skincare retail company in Singapore. We are seeking a talented individual who can take charge of our day-to-day operations, while also overseeing HR and administrative functions.Responsibilities:Lead and manage the overall operations of our skincare retail company, ensuring smooth and efficient...
-
Head of Finance
3 weeks ago
Singapore Randstad Pte Ltd Full timeAbout the companyOur client is a global reinsurance broker, seeking a dynamic and experienced Head of Finance and Operations to oversee financial reporting, strategy, operational efficiency, and risk and compliance matters. About the jobLead the finance and operations teams to ensure smooth and efficient day-to-day operations.Develop and implement financial...
-
Global Head, Operational Excellence
4 days ago
Singapore Charterhouse Partnership Singapore Full timeHeading the entire global group operational excellence establishment, you will manage the following: · Oversee the group’s strategic operational excellence initiatives and programs. · Program management, Change management, undertake scoping and evaluation of new initiatives, defining overall considerations, and provide recommendation. · Acts as a...
-
Head of Banking Operations
3 weeks ago
Singapore Sygnum Pte. Ltd. Full timeAbout Sygnum Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated...
-
Singapore Upper Spring Consulting Pte. Ltd. Full timeWe are representing our client, a large Chinese bank, to look for a Head to lead the existing Trade Operations team.Job DescriptionOversee and manage a large team handling trade operations and AML screening for trade transactions, including secondary market forfaiting and supply chain transactions.Be the main coordinator for outsourcing arrangements relating...
-
Head of Banking Operations
3 weeks ago
Singapore SYGNUM PTE. LTD. Full timeRoles & ResponsibilitiesAbout Sygnum Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and...
-
Operation Head
4 weeks ago
Singapore NEW HOPE COMMUNITY SERVICES Full timeRoles & Responsibilities1. Job SummaryAs the Operation Head at New Hope Community Services, you will play a vital role in driving our mission to bring change into the lives of the displaced and disadvantaged in our community. This position is responsible for overseeing the operational aspects of our shelter / programme, ensuring the safety and well-being of...
-
Singapore UPPER SPRING CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are representing our client, a large Chinese bank, to look for a Head to lead the existing Trade Operations team.Job Description Oversee and manage a large team handling trade operations and AML screening for trade transactions, including secondary market forfaiting and supply chain transactions. Be the main coordinator for...
-
Head of IT
4 weeks ago
Singapore Charterhouse SG Full timeWe are working with a leading firm and as part of their continued growth, Charterhouse has been engaged to search for the Head of IT.RESPONSIBILITIES:As the Head of IT, you are responsible for managing all Technology Operations including IT Infrastructure, IT Operations, IT Applications, and CybersecurityYou are also responsible for developing and...
-
Head of Retail Operations
3 weeks ago
Singapore Flare Consulting Pte. Ltd. Full timeJob Summary:The role is with a retail clothing firm who prepares to launch in Singapore, we are seeking a dynamic and strategic-minded Head of Operations to lead the operational aspects of the business. This pivotal role involves overseeing the entire operational framework, from supply chain management to store operations, with a focus on efficiency,...
-
Head of Operations
1 month ago
Singapore Papa Palheta Pte Ltd Full timePPP Coffee is expanding and we seeking an experienced Head of Operations to lead and manage our F&B operations. In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the company’s strategic plans.Job...
-
Head of Operations
3 weeks ago
Singapore Papa Palheta Pte Ltd Full timePPP Coffee is expanding and we seeking an experienced Head of Operations to lead and manage our F&B operations. In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the company’s strategic plans. Job...
-
Head of Retail Operations
2 weeks ago
Singapore FLARE CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary:The role is with a retail clothing firm who prepares to launch in Singapore, we are seeking a dynamic and strategic-minded Head of Operations to lead the operational aspects of the business. This pivotal role involves overseeing the entire operational framework, from supply chain management to store operations, with a...
-
Deputy Head of Operations, Corporate Banking
5 days ago
Singapore Strivemakers Pte. Ltd. Full timeStriveX is partnering with a Corporate Bank who is looking for a seasoned hire to join their Operations Department. Reporting to the Head of Operations, you will deputise the Head and play a pivotal role in ensuring the smooth day-to-day operations of the back-office operations. This entails loan administration, trade finance and treasury settlements, and on...
-
Head of Operations
3 weeks ago
Singapore Papa Palheta Pte. Ltd. Full timePPP Coffee is expanding and we seeking an experienced Head of Operations to lead and manage our F&B operations. In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the company's strategic plans.Job...
-
Deputy Head of Operations, Corporate Banking
6 days ago
Singapore STRIVEX PTE. LTD. Full timeRoles & ResponsibilitiesStriveX is partnering with a Corporate Bank who is looking for a seasoned hire to join their Operations Department. Reporting to the Head of Operations, you will deputise the Head and play a pivotal role in ensuring the smooth day-to-day operations of the back-office operations. This entails loan administration, trade finance and...