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Product Manager, Aftermarket

4 months ago

Singapore Carrier Global Full time
Location: 251 Jalan Ahmad Ibrahim, Singapore

Role: Product Manager, Aftermarket

Location: 251 Jalan Ahmad Ibrahim, Singapore

Full/ Part-time: Full time

Build a career with confidence

Carrier Transicold is a leading Container Refrigeration unit manufacturer that produces the industry standard ThinLINE, PrimeLINE and NaturalLINE units. We are investing for growth in aftermarket and digital service solutions to move the industry forward to enable customers to improve the effectiveness, efficiency and sustainability of their supply chains. We plan to take the lead in developing new products that utilise IOT sensors and new technologies to service the existing base of Carrier units that will drive better unit cost and performance which can lead to improved supply chain efficiency, reduced product spoilage and decreased cargo losses.

About the role

The Container Aftermarket Product Manager reports to the Sr. Director Strategy and Services, Container and will lead the global development and implementation of aftermarket product development and marketing to drive competitive advantage, margin expansion, and increased market share by identifying market opportunities and trends for our global business. This role will gather market trends and information by working with customers, Regional Sales Directors and GMs develop and qualify new products through close collaboration with Engineering R+D teams, and execute all strategic marketing and sales strategies across business segments with internal and external stakeholders.

Your expertise and leadership will ensure the development of a product pipeline for new products (innovations, modifications and upgrades) for our refrigerated container units with a focus on engineering R+D, collaboration with stakeholders and speed to market.

Key Responsibilities:

As a Product Manager, Aftermarket, you'll be responsible for:

  • Oversees a single project or multiple projects such as: the Installation of new equipment in new construction projects, upgrades or replacement of obsolete equipment for existing accounts, delivery of upgrades to existing customer-owned equipment
  • Develops job schedule for all project team members to ensure timely completion of project for multiple jobs/sites/crews.
  • Responsible for organizing all on-site construction activities for multiple jobs/sites/crews.
  • Manages all contractors and vendors to ensure quality control, cost control and adhesion to agreed schedule for multiple jobs/sites/crews.
  • Develops and implements a site-specific safety plan to manage complex projects with a safe work environment.
  • Manages the ordering of materials and logistics according to the project plan and progress to ensure that all material delivered can be billed for multiple jobs/sites/crews in time.
  • Deep knowledge in installation/building systems.
  • Lead product management efforts from product ideation to launch to ensure the service/aftermarket team have a pipeline of highly competitive products for introduction to customers.
  • Analyze competitive strategies, products, technologies, profitability trends, strengths and weaknesses, and make recommendations with appropriate risk/opportunity analysis to management. Build economic models to justify business opportunities
  • Promote quality and customer satisfaction in all activities relating to products and related services.
  • Develop detailed understanding of market size/growth and market share for each product and aftermarket segment.
  • Drive analysis and plans for new product and services development including collaboration with regions for new programs, products and aftermarket parts offers.
  • Vendor Management: Lead the development and execution of effective vendor management strategies, negotiating favorable contracts and building strong relationships with parts vendors.
  • Continuously evaluate vendor performance and work with supply chain to optimize procurement processes for cost efficiency and quality.
  • Develop product rollout plans and marketing tools required for new products including selection programs, literature, sales force training, new product messaging, PR, social media, influencer marketing etc.
  • Process Improvement: Continuously evaluate internal operational processes and identify opportunities for optimization, cost reduction, and efficiency gains. Implement best practices and drive process improvement initiatives and streamline workflows.
  • Provide insights to senior management, highlighting operational achievements and challenges.

Requirements:

As a minimum you must have:

  • Bachelor's degree in Engineering /Business Administration preferred with at least 10 years of product management experience, preferably in engineering / industrial sectors
  • Strong leadership and collaboration skills with the ability to inspire and establish rapport, value and respect in a culturally diverse and matrix environment.
  • Significant experience in developing sales and marketing programs in an industrial environment working with and supporting a global organization, working with globally operating customers across multiple markets
  • Significant experience in program / project management, systematically tracking progress of multiple projects based on timelines, deliverables and budgets
  • Excellent analytical and problem-solving abilities, with a data-driven approach and proficiency in using analytical tools and techniques. Experience in strategic planning would be a great advantage
  • Ability to identify cost-saving opportunities and negotiate effectively with proven experience in managing vendor relationships.
  • Excellent presentation, communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
  • Ability to work, plan & execute multiple engagements in parallel & achieve positive outcomes.
  • Must be exceptionally customer driven, innovative, proactive and energized by delivering results.

Benefits

  • We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary
  • Have peace of mind and body with our medical and health insurance benefits
  • Attractive allowances (mobile/transportation/petrol card) where its applicable subjective to job profiles
  • Drive forward your career through professional development opportunities
  • Great organization culture
  • Buddy system to assist in on-the-job training

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .

Join us and make a difference.

Apply Now

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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