Consultant, Professional Services

4 weeks ago


Singapore Interstellar Group Pte. Ltd. Full time

A Consultant within the Professional Services Department plays a key role in the implementation of the Tessaract software for clients that have been successfully closed by the Sales Team. He/she assists the Manager with onboarding clients by executing the key tasks required to ensure that our software is best configured to suit the business processes of our clients.

Responsibilities

  • Executing key tasks required to configure our software to suit the business needs of clients.
  • Oversee the data migration process to ensure clients' data are accurately transposed to our software.
  • Ensure deliverables are completed on time and to the highest standards.
  • Customer engagement which includes managing project expectations and resolution of key issues.
  • Assist scoping with Sales and pre-Sales teams
  • Coach, mentor junior team members.
  • Create and maintain PS artifacts and SOPs.

Requirements

  • Bachelor Degree in Information Systems or Engineering School.
  • 1-2 years experience in Enterprise Solution Implementation.
  • Ability to learn quickly.
  • Understanding of business requirements and how to apply technology to a business problem.
  • Have excellent interpersonal and communication skills and are adept at working with multiple stakeholders
  • Following through deadlines and responsibilities
  • Possess a keen eye for detail
  • Possess excellent presentation skills
  • System Integrator experience with big 4 consulting firms a plus


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