Sales Coordinator | Customer Support | Invoice | Vendors Management | Tai Seng

3 weeks ago


Singapore The Supreme Hr Advisory Pte. Ltd. Full time

Sales Coordinator | Tai Seng

  • Salary: $2500-$2700
  • Work Location: Near Tai Seng MRT
  • Working Days: Mondays to Fridays
  • Working Hours: 8.30am to 5.15pm

Job Responsibilities

  • Customer Support: Act as the first point of contact for customer inquiries via phone and email, providing prompt and courteous support. Escalate technical issues to the relevant teams when necessary.
  • Billing and Invoicing: Handle monthly billing processes, ensuring accurate and timely invoicing for our services. Work closely with the sales and finance teams to address any billing discrepancies.
  • Vendor Management: Maintain up-to-date records and reports on vendor performance, ensuring compliance with service level agreements (SLAs). Coordinate with vendors for issue resolution and service improvements.
  • Reporting: Prepare and present regular reports on customer service metrics, billing accuracy, and vendor performance to management.
  • Process Improvement: Continuously identify opportunities to improve operational efficiency, customer satisfaction, and internal workflows.
  • Database Management: Manage and update customer and vendor databases, ensuring accuracy and security of data.
  • Compliance: Ensure all activities comply with legal and company policies, particularly in data protection and privacy.

Requirements

  • Nitec or Diploma in Business Administration, IT or related fields
  • At least 1 year of experience in an administrative role, preferably within an MSP or IT services environment.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant



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