Service Crew Supervisor, ANIPLUS Merchandise Cafe

2 weeks ago


Singapore Plus Media Networks Asia Pte. Ltd. Full time

The Service Crew Supervisor, ANIPLUS Café is responsible for day-to-day operations of the F&B and merchandise outlet located at the Esplanade. This role involves managing crew members, ensuring exceptional customer service and maintaining a high standard of product quality and presentation.

Responsibilities

Merchandising Operations

  • To assist in creating attractive merchandise displays and layouts to enhance product visibility.
  • To ensure shelve space is being monitored diligently.
  • To manage stocks inventory through proper segregation of shelve space, and stock for display in an organized manner.
  • To uphold customer service standards and to implement quality operation procedures.
  • To perform regular updates and communications among stake holders on merchandise related issues.

F&B Operations

  • Assist in front-of- house daily operations, including opening and closing procedures.
  • Monitor F&B inventory levels and place orders for F&B products as needed.
  • Maintain cleanliness, organization, and safety standards in the café.

Staff Management

  • Assist in recruiting, training, and supervising F&B and merchandise crew members.
  • Create work schedules, assign duties, and monitor crew members' performance.
  • Provide ongoing coaching and feedback to crew members to maintain high levels of motivation and productivity.

Finance & Administrative Tasks

  • Oversee equipment and outlet maintenance.
  • Maintain accurate records of sales, inventory & expenses.

Requirements

  • Minimum 3 years of experience in retail merchandising, and F&B Café a plus.
  • Diploma/Certificate holder in Food & Beverage Services Management, Hospitality management or equivalent preferred.
  • Cafe management knowledge and skills, Integrity, Exceptional Time management, Professionalism, Entrepreneurial and Innovative.
  • Keen interest in Anime and Japanese pop culture an additional advantage.

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