Parent Liaison Manager

3 weeks ago

Singapore Etonhouse International Pre-school Pte. Ltd. Full time

Job Description

Reporting to the Group CMO and the School Principal, the Parent Liaison Manager will work closely with different stakeholders to market and build enrolment numbers and provide customer care to prospective and existing families. Essentially this position will be required to build strong and trusting relationships with internal and external stakeholders with a focus on building student numbers.

Lead nurturing

  • Ensure the PLO team captures all new enquiries (calls, email, online leads, walk-in's etc.) in the CRM system from the date of receipt.
  • Ensure the PLO team records all appropriate information into the CRM system and that all new enquiries are followed up by phone or email within one working day. Overseas phone calls can be made using the CRM.
  • Ensure the PLO team emails the prospective parent the school tour confirmation details
  • Ensure the PLO team contacts the prospect parent one day prior to re-confirm their appointment (email where necessary) and use the CRM calendar tool to do so.
  • During tours, ensure that the PLs share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
  • Post school tour ensure the PLO team sends a post tour email within one working day after the school tour.
  • Ensure the PLO team tracks and notes all comments within the CRM in a timely manner and updates the deal status.
  • Ensure the PLO team follow-ups with all parents with a phone call after three days post tour. Use the sequence' tool and the templates' in the CRM to connect with families.
  • Ensure the PLO team arranges any follow-up meetings i.e. with the principal, assessments etc. within one week post receipt of the application
  • Review the status of all enquiries in the CRM (pre/post tour) and ensure that the PLEs are following up with their prospect parents.
  • Enhance and update tour templates from time to time as well as learning stories for the PLO team to improve the school tour.
  • Mentor the PLEs during school tours to ensure they are promoting the school in the right light i.e. curriculum, stories, facts etc.
  • Regularly review the school tour process with the PLEs from start to end. Ensure a 5-star customer service to parents that displays professionalism, knowledge and empathy.
  • Support families for student pass applications wherever required and facilitate this with with agents or parents directly
  • Engage in all induction courses and professional development sessions facilitated by HQ
  • Ensure that the data in the CRM is updated at all times to facilitate accurate reports and trends
  • Train and induct new joiners and existing members of the PL team to use best practice in CX and use the tech tools effectively
  • Advocate for the EtonHouse learning pathway beyond pre-school
  • Ensure that the school website has accurate and up-to-date information
  • Providing outstanding customer service that is personalised and in alignment with the organisation's culture and values.
  • Support all media and brand and marketing events and requests
  • Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions
  • Be responsible for your own PD by staying up-to-date with all platforms used by the PL team
  • Handle all admission and withdrawal processes and documents
  • Monitor and track student numbers, agent referrals, withdrawal data

Open House/Weekly School Tours

  • Lead the organisation of open days from managing the RSVP list to organising the relevant groups, schedule of the day and follow up.
  • Ensure the PLO team confirms attendance 2-3 days before the Open House. The team also follows up with a phone call.
  • Allocate school tour groups for each school coordinator
  • Brief school coordinators as to the set-up for the open house
  • Ensure the school is clean/set-up ready for open house.
  • Work with the kitchen to ensure food etc. is provided and setup
  • Facilitate the content of the sharing by the principal and/or other members of the leadership team
  • Prepare materials and resources that are shared with families
  • Track, record and report data and conversion during open days

  • Parent Liaison Manager

    3 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities COMPANY DESCRIPTION Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group...

  • Interior Design Liaison

    3 weeks ago

    Singapore Complexion Pte. Ltd. Full time

    Embark on Your Interior Design Journey: Join Our Team as an Interior Design Liaison!Do you dream of transforming empty spaces into captivating works of art Are you eager to launch your career in the world of interior design If so, we have the perfect opportunity for you!Your Role:As an Interior Design Liaison at Complexart Pte Ltd, you will be at the heart...

  • Interior Design Liaison

    3 weeks ago

    Singapore COMPLEXART PTE. LTD. Full time

    Roles & ResponsibilitiesEmbark on Your Interior Design Journey: Join Our Team as an Interior Design Liaison!Do you dream of transforming empty spaces into captivating works of art? Are you eager to launch your career in the world of interior design? If so, we have the perfect opportunity for you!Your Role:As an Interior Design Liaison at Complexart Pte Ltd,...

  • Patient Liaison Officer

    4 weeks ago

    Singapore Virtus Health Singapore Pte. Ltd. Full time

    The incumbent will be the ambassador for providing excellent front-line services to our patients.Responsibilities:- Appointment bookings- Financial administration- General administrative functions- Handling of enquiries- Management of patients' records- Processing of claims- Public events- Replenish inventories- Additional responsibilities as assigned by...

  • Medical Science Liaison

    3 weeks ago

    Singapore Peoplesearch Pte. Ltd. Full time

    Medical Science LiaisonOur client is one of the most diverse Pharmaceutical MNCs in the world. Rapidly expanding its operations in the Asia Pacific Region. Roles & Responsibilities Work with Medical Affairs Manager to determine clinical needs and provide facilitation to customersEffectively communicate company product-specific messages and differentiation...

  • Patient Liaison Officer

    4 weeks ago

    Singapore VIRTUS HEALTH SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe incumbent will be the ambassador for providing excellent front-line services to our patients.Responsibilities:- Appointment bookings- Financial administration- General administrative functions- Handling of enquiries- Management of patients’ records- Processing of claims- Public events- Replenish inventories- Additional...

  • Research Assistant

    2 weeks ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The National Institute of Education invites suitable applications for the position of Research Assistant on a 19-month contract at the Office of Education Research, Centre for Research in Pedagogy and Practice.Project Title: Parent Matters: Exploring Singaporean Parents' Engagement and Beliefs in Educational Assessments in the Context of Educational...

  • Research Assistant

    2 weeks ago

    Singapore Nanyang Technological University Full time

    The National Institute of Education invites suitable applications for the position of Research Assistant on a 19-month contract at the Project Title: Parent Matters: Exploring Singaporean Parents' Engagement and Beliefs in Educational Assessments in the Context of Educational Assessment ReformProject Introduction: This project aims to investigate how parents...

  • Executive

    3 weeks ago

    Singapore Jurong Engineering Limited Full time

    About our companyWe are a leading engineering and construction company based in Singapore. With multifaceted project management capabilities and a strong diverse workforce, we provide a full range of services in engineering, procurement, construction and maintenance of power and industrial plants across the world.ResponsibilitiesAct as a liaison officer...

  • 3422- Student care teacher

    3 weeks ago

    Singapore The Supreme Hr Advisory Pte. Ltd. Full time

    Job Description-Delivery and presentation of lesson content to children-Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling-Ensure safety and timely transfer of students from school to student centre-Ensure the safety of children in class-Regular liaison with parents and caregivers to provide feedback on...

  • Research Assistant

    2 weeks ago

    Singapore Nanyang Technological University Full time

    The National Institute of Education invites suitable applications for the position of Research Assistant on a 19-month contract at the Project Title: Parent Matters: Exploring Singaporean Parents' Engagement and Beliefs in Educational Assessments in the Context of Educational Assessment ReformProject Introduction:This project aims to investigate how parents...

  • Student Care Chinese Teacher

    4 weeks ago

    Singapore Chow & Chows Childcare & Early Learning Centre Ltd. Full time

    Coach, supervise and ensure completion of homework.Deliver and present lesson content to P1 to P6 students.Plan and prepare enrichment programmes/activities.Ensure classroom discipline and safety of students under your charge.Management students and proactively respond to their development needs.Responsible, good role model for children.Carry out character...

  • Sales Support

    1 week ago

    Singapore Coeus International Holdings Xin Yuan Fei Education Hub Full time

    Responsibilities: Respond to enquiries (Wechat, telephone, email & walk-in) providing advice when necessary to prospective clients, ensuring that the Company provides all applicant with the relevant and accurate information.Attend to agents/parents to promote and market Company services, establish sales network and develop sales strategies.Assist...

  • Sales Support

    1 week ago

    Singapore Coeus International Holdings Xin Yuan Fei Education Hub Full time

    Responsibilities:  Respond to enquiries (Wechat, telephone, email & walk-in) providing advice when necessary to prospective clients, ensuring that the Company provides all applicant with the relevant and accurate information. Attend to agents/parents to promote and market Company services, establish sales network and develop sales strategies. Assist...

  • receptionist cum Admin Executive

    3 weeks ago

    Singapore Youclass Learning Centre Pte. Ltd. Full time

    Candidate must possess at least a Diploma in any field.Required language(s): English, Mandarin (to converse and liaise with Mandarin-speaking customers)2 years work experience requiredProvide assistance to teachers when necessaryLiaison between Teachers, Parents and StudentsAdministrative works includes updating and creating students' record, arranging...

  • Senior Student Care Teacher

    2 weeks ago

    Singapore Playfacto @ Fusionopolis Pte. Ltd. Full time

    Student Care Centre seeks Happy Positive Teachers!Come and JOIN US at our HAPPY SCHOOL!Roles and Responsibility. Delivery and presentation of lesson content to children. Supervision primary school children (primary 1 to 6) to ensure completion of daily homework. Ensure safety and timely transfer of students from school to student centre. Ensure safety of...

  • Events and Country Manager

    3 weeks ago

    Singapore Simcc Pte. Ltd. Full time

    About Us:At SIMCC, we are at the forefront of organizing and executing top-tier educational and innovation competitions globally, including renowned events like the Singapore International Math Olympiad Challenge (SIMOC) and STEAM AHEAD. Our mission is to foster learning, innovation, and excellence among students and educators worldwide. We are seeking a...

  • Student Care Teacher

    3 weeks ago

    Singapore The Supreme Hr Advisory Pte. Ltd. Full time

    Student Care TeacherSalary : $2000- $2500Working Hour : Mon- Friday 10am-7pmLocation : One Holland VillageJob Description-Delivery and presentation of lesson content to children-Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling-Ensure safety and timely transfer of students from school to student...

  • Student Support Accordinator

    4 weeks ago

    Singapore Hwa International School Pte. Ltd. Full time

    Student SupportRespond to all enquiries (email, telephone and walk in) providing advice when necessary to prospective parents, ensure that the school provides all applicants with the relevant and accurate informationAssist the Manager with all matters relating to student admissions, including student contract, student pass application, insurance coverage,...

  • EIPIC Teacher

    3 weeks ago

    Singapore Spd Full time

    Job Responsibilities Lead and conduct classes under the direction and supervision of the Senior Teachers/Assistant Senior Teacher/Reporting Manager. This entails the following:Assess the developmental needs of the children and plan Individual Educational Programme (IEP) and Progress Report (PR) to address the needs of the children in the assigned...