Infrastructure/Business Systems Consultant-Analyst

2 weeks ago


Singapore Novel Sunkris Business Solutions pte ltd Full time
Job Description

Scope of Function
• Support Infrastructure delivery services across Asia Regional and markets in this region.
• Support and partner with the different Client Regional Services team on Service Quality, Safety and Soundness, Strategic and Transformation and remediation programs.
Principle Responsibilities
• Support Business and Tech Strategy and communicate such requirement to Regional and Global Client Services.
• Support the effectiveness of the ongoing Infrastructure Change Management interlock with Tech and Country team to drive major activities which includes:
• Support the Build the Bank functions through:

• Ensure the execution of Sector's major projects changes.
• Support and ensure execute Strategic and Tactical initiatives.
• Support the Run the Bank functions through:
• Drive stability and resiliency by partnering with the Client, Production management and application development to ensure that Client services meet the defined SLA's and the right level of infrastructure monitoring.
• Ensure the effectiveness of Service Management functions which includes Major Client change interlocks, monitoring, performance, and capacity management.
• Support teams during MIMs management and RCAs remediation.
• Partner with Client teams and tech teams to drive change request for Safety and Soundness which includes EOVS remediation, GEMS and VTM.

Experiences
• Technical skills in one of the infrastructure platform is preferred.

• Able to communicate and work across multiple discipline of IT which includes, technical team, Applications, Project Managers and Architects.

• Able to link these multi-disciplines team and make them work together to assess the impact to the major change.

Skills
• 8 – 10 years of working experience in technology industry
• 3+ years of experience in Client Service Management
• 3+ years in an area of Technical platforms
• Advanced skill level in Microsoft office suite of product especially MS Excel and Power Point.
• Comfortable in presenting to large audience of various disciplinary and management levels.
• Broad knowledge of all functional areas of Technology.
• Strong interpersonal skills and able to manage senior stakeholders both internal (within department) and external


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