Residence Manager

3 weeks ago


Singapore Knight Frank Property & Facilities Management Pte. Ltd. Full time

Responsibilities

  • Manage and lead a team to provide residential services effectively.
  • Maintain synergy between Hotel, on-site managing agent and resident council
  • Responsible for time attendance record of supervised team to ensure accurate billing process to MCST.
  • Oversee maintenance of accurate and updated occupant records, ensuring staff adherence to confidentiality on residents' contact details and personal information.
  • Conduct regular staff meetings and maintain open channel of communication.
  • Resolve resident complaints with management office to maintain a high level of resident satisfaction and service quality.
  • Communicate with on-site management office on resident feedback and recurring challenges for improvements.
  • Participate in site meetings convened by the management office where required.
  • Conduct and participate in yearly service excellence audit and collaborate with on-site Managing Agent to meet compliance.
  • Maintain ongoing schedules to ensure residential facilities are safe, clean and attractive.
  • Maintain compliance with regulatory requirements including Workplace Health & Safety and Occupational Health & Safety.

Requirements

  • Diploma in Hospitality Management or equivalent
  • Min 5 years of experience with at least 2 years of leadership role in luxury hospitality service
  • Strong leadership and communication skills
  • Ability to build trusting relationships with stakeholders
  • Proficient in MS Office


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