Manager, Programmes and Services

4 weeks ago

Singapore Ambulance Wish (singapore) Ltd. Full time

Ambulance Wish Singapore

Manager, Programmes & Services

Ambulance Wish (Singapore) Ltd is an Institution of Public Character (IPC) approved by the Commissioner of Charities, that celebrates the lives of terminally ill patients in Singapore. Our work supports them and their loved ones through the simple but deeply meaningful act of wish-granting. By helping to fulfil these wishes, AWS strives to transform the end-of-life experience for patients with a limited prognosis of less than 12 months, giving them and their families a measure of joy, peace and comfort. The work of AWS is an extension of the provision of care for the dying that goes beyond the walls of hospitals and hospices, to impact homes and hearts. To date, with the support of 350 volunteers, we have fulfilled more than 185 wishes.

Ambulance Wish Singapore is seeking a compassionate, energetic, detail-oriented, critical-thinking team player to plan and implement wishes as well as to manage our pool of volunteers.

This position reports to the Executive Director (ED).

Responsibilities

1. Wish Granting

1. Manage an average caseload of 10 - 20 wishes simultaneously, with a goal of granting 100 wishes per year

2. Coordinate all aspects of wish experiences, from the start to completion and closeout. These include assigning wishes to volunteers, managing the day-to-day workflow, monitoring and ensuring progress toward wish completion

3. Work with assigned volunteer wish granters to:

i. delivery high quality, meaningful and memorable wishes for wish beneficiaries

ii. act as a liaison between families, volunteers, medical team, vendors, and donors

iii. manage wish costs through detailed budgeting, tracking, solicitation and stewardship of in-kind donations

iv. request medical clearance from wish referrers when needed following up directly with medical teams to ensure wish is still deemed appropriate

4. Advocate for the mission to ensure each wish beneficiary is the center of their wish journey.

5. Create and maintain positive relationships with wish beneficiaries/ families, volunteers, donors and service providers

6. Conduct regular outreach to encourage referrals to our program

7. Collaborate with other departments to maximize wish experiences and ensure visibility of the mission

8. Maintain detailed administrative and financial records of wishes

9. Other duties as assigned

2. Volunteer and Partner Management

1.Regularly communicate with and recognise volunteers and in-kind donors

2. Recruit, train and manage the volunteers who support the work at AWS

3. Build a strong and dynamic volunteer base through organising volunteer engagements, programmes and appreciation events, with focus on recognition and retention

4. Oversee the record management for volunteer database

Communications and Others

1. Manage all areas of communications for wish granting and volunteer management. These include managing of AWS social media accounts and AWS eNewsletter etc

2. Provide secretariat support to AWS Programmes & Services Sub Committee

Qualifications

The Manager, Programmes & Services will be thoroughly committed to Ambulance Wish Singapore's mission. All candidates should have proven leadership and project management experience.

Specific requirements include:

. A degree from a recognised university with at least 5 years of experience in business, communication, social service or relevant work experience

. A minimum of two years of non-profit or business experience working with volunteers or the community strongly desired

. Possess integrity, maturity, empathy and emotional intelligence ability to handle sensitive information and maintain strict confidentiality

. Values social mission and have a strong desire to contribute to palliative care by transforming the end-of-life experience of terminally ill patients and their loved ones

. Excellent communication, project management, time management and organisational skills

. Strong written and verbal communication skills

. Outstanding attention to detail and deadlines

. Flair for cultivating and stewarding professional relationships with diverse groups of people

. Ability to work independently while thriving in a collaborative, team-oriented environment

. Strong computer skills with proficiency in Microsoft Office, familiarity with Adobe, Cognito Forms, DocuSign and Canva

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