Outlet Manager

3 weeks ago


Singapore Fei Siong Food Management Pte. Ltd. Full time

The Outlet Manager is responsible for the profitability of the outlet. He/she performs outlet-level support functions including customer service, scheduling, day-to day operations, cashiering, loss prevention, maintenance, and back office support. He/she manages inventories, interacts with customers, wait staff and support employees to maximises revenue generation and enhance the customer experience. He/she oversees the recruitment, training, and motivation of staff. He/she maintains high standards of quality control, hygiene, health and safety in the dining area.

  • Administer purchasing and receiving procedures.
  • Analyse service quality and customer satisfaction.
  • Conduct staff performance assessment process.
  • Contribute to innovation process within own scope of work in the business unit.
  • Facilitate compliance with legislative and regulatory requirements.
  • Foster service innovation.
  • Identify and establish internal and external stakeholder relationships.
  • Implement loss/risk prevention.
  • Lead team to implement change.
  • Manage and implement business continuity plans.
  • Manage compliance with food and beverage hygiene policies and procedures.
  • Manage cost and quality controls.
  • Manage crisis situations.
  • Manage food & beverage operations.
  • Manage guest service.
  • Manage site/outlet and equipment maintenance.
  • Manage training.
  • Managing the customer experience.
  • Monitor income and expenses.
  • Optimise workforce for service excellence.

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