L2 Production Support

4 weeks ago

Singapore D L Resources Pte Ltd Full time

Below are the must have requirement

Candidate with minimum 5 years working experience

Familiar with Open systems such as UNIX or LINUX

Have good banking domain knowledge

Posted good communication skills

Responsibility

Provide 24x7 production support onsite offsite Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Follow up on defect and incident closure and meet incident closure KPI

Share production defect support learning with QA team and development team to improve application quality and minimize future defects

Make sure system availability as per respective agreed SLA Support EOD batch run

Perform annual Disaster Recovery (DR) exercise for supported applications

Provide support to System Engineers on server level patches upgrade as and when applicable

Ensure proper knowledge transfer (KT) from project development team before enhancement release

Ensure application documentation is properly updated for each production release

Job Objectives
  • To be responsible handling day-to-day incident and problem management for Retail Banking & Cards especially on Unix applications like 3DS, EST, BLP, STA etc.
  • Capable of running small initiatives with peers and production managers
  • Demonstrated continuous Improvement achievements.
  • To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
  • Being a coordinator to different team including Problem Resolution and Incident Management.

Key Responsibilities
  • Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
  • Able to handle incident and problem in 24-hour roster basis
  • Capable to perform analysis on production incidents for demand deduction
  • Good in handling problem and able to have resolution in timely manner
  • Critical examination of requirements and understanding of operations and new application systems.
  • Create and modify procedures to solve problems considering technical capacity and limitations.
  • Coordinate Problem and Change to production systems

Key Requirements

Must have :-

  • Bachelor's degree in computer science/engineering or equivalent
  • Have strong coordination skills
  • Good knowledge of programming skills in UNIX Shell Scripting & Java/SQL
  • Minimum 5 years of working experience in application development in Open systems
  • Minimum 3 years of working experience with CI/CD tools
  • Minimum 1 years of working experience with DevOps or Scrum
  • Minimum 1 years of working experience with log management tool like Splunk, ELK, BMC, Geneos etc
  • Basic knowledge or concept of Cloud, Container, Micro services
  • Hands on experience in Job Scheduling tool, Control-M and technically proficient.
  • Experience in IT industry for any platform
  • Having good knowledge in domain of Retail Banking & Cards
  • Requires superior analytics and problem-solving skills.
  • Experience in system architecture and design
  • Ability to work in a fast-paced, team-oriented environment.
  • A strong & assertive communicator in English speaking & writing

Good to have :-

  • ITIL (Information Technology Infrastructure Library) Foundation Certificate
  • Broad knowledge of hardware, software and programming

Essential Technical Skills :-

  • Working experience in application development using Linux, Java, Weblogic, JBoss, MQ, Apache Web, Oracle in retail banking application and banking knowledge will be added advantage.

  • L2 Production Support

    4 weeks ago

    Singapore Rapsys Technologies Pte. Ltd. Full time

    Need java, 24/7 on call, application support with java exp or java developers open to do application supportTest : The test covers linux command, basic java and sqlWe are looking for candidates with L2 Application Support role who will be responsible for managing the application and system issues that arise across a business. Role and Responsibility:To...

  • L2 Production Support

    3 weeks ago

    Singapore Rapsys Technologies Pte. Ltd. Full time

    Role:L2 Production SupportLocation:MBFCJD:need java, 24/7 on call, application support with java exp or java developers open to do app supportRole and Responsibility:To provide quality day-to-day L2 Production support for Java/Web-based application.To coordinate and support infrastructure maintenance activities.To manage implementations of new application...

  • L2 Production Support

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole:L2 Production SupportLocation:MBFCJD:need java, 24/7 on call, application support with java exp or java developers open to do app supportRole and Responsibility:To provide quality day-to-day L2 Production support for Java/Web-based application.To coordinate and support infrastructure maintenance activities.To manage...

  • #SGunited Jobs L2 Production Support

    3 weeks ago

    Singapore Itcan Pte. Limited Full time

    To provide quality day-to-day L2 Production support for Java/Web-based application.To coordinate and support infrastructure maintenance activities.To manage implementations of new application releases, adhering to the best practices of the release management process.To work with various partners such as Peer Application Teams, Infrastructure, Vendors,...

  • #SGunited Jobs L2 Production Support

    4 weeks ago

    Singapore ITCAN PTE. LIMITED Full time

    Roles & Responsibilities To provide quality day-to-day L2 Production support for Java/Web-based application. To coordinate and support infrastructure maintenance activities. To manage implementations of new application releases, adhering to the best practices of the release management process. To work with various partners such as Peer...

  • L2 Production Support

    3 weeks ago

    Singapore It Consultancy & Services Pte Ltd Full time

    ResponsibilityHas experience or knowledge on Incident and Problem management.Health check and monitoring production system and job scheduling to ensure SLA is meet.Troubleshoot and solve production issues related to performance and reliability throughout the software stack.Proactively identify bottlenecks in the system and work to resolve these issues before...

  • L2 Production Support

    3 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibility Has experience or knowledge on Incident and Problem management. Health check and monitoring production system and job scheduling to ensure SLA is meet. Troubleshoot and solve production issues related to performance and reliability throughout the software stack. Proactively identify bottlenecks in the system and...

  • Junior L2 Production Support

    2 weeks ago

    Singapore Avensys Consulting Pte. Ltd. Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across...

  • L2 Swift Production Support Analyst

    2 weeks ago

    Singapore Shell Infotech Pte. Ltd. Full time

    5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk.Hands-on experience in IT Operations/Production support L2/L3.Experience in ITIL...

  • Junior L2 Production Support

    2 weeks ago

    Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...

  • L2 Production support- Unix

    3 weeks ago

    Singapore Tata Consultancy Services Asia Pacific Pte. Ltd. Full time

    Must Have :Ready to work in Production Support/L2 SupportKnowledge of Unix, shell script, SQL, Open shift/KubernetesShould be proficient in one of the technologies - Java / Python / Database / HadoopStrong knowledge of ITIL processesGood to HaveSRE knowledgeCloud concepts - preferably GCP

  • L2 Swift Production Support Analyst

    2 weeks ago

    Singapore SHELL INFOTECH PTE. LTD. Full time

    Roles & Responsibilities 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL. Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk. Hands-on experience in IT...

  • L2 Production support- Unix

    4 weeks ago

    Singapore TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesMust Have : Ready to work in Production Support/L2 Support Knowledge of Unix, shell script, SQL, Open shift/Kubernetes Should be proficient in one of the technologies – Java / Python / Database / Hadoop Strong knowledge of ITIL processesGood to Have SRE knowledge Cloud concepts – preferably GCPTell...

  • Onsite Support Engineer

    3 weeks ago

    Singapore Versant Systems Pte Ltd Full time

    Onsite Support Engineer (L2/L3) Requirements:Degree/Diploma in IT or Equivalent Minimum 4 – 9 Years of experience in IT End User Support (L2/L3) Clear understanding and experience in handling End Point Computers and IOT Devices Good understanding of Client Server Architecture Working knowledge of basic LAN Networking, Cable crimping and basic...

  • Application Support Analyst

    1 month ago

    Singapore Experis Full time

    Location: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...

  • Java Developer For L2 Support

    4 weeks ago

    Singapore Horizon Software Full time

    Job descriptionJob Role: We are looking for a Java Developer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. Java Support roles and responsibilities include managing Java/Java EE application debug and...

  • Java Developer For L2 Support

    4 weeks ago

    Singapore Horizon Software Full time

    Job descriptionJob Role: We are looking for a Java Developer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. Java Support roles and responsibilities include managing Java/Java EE application debug and...

  • L2 production support

    2 weeks ago

    Singapore Lyneer Corp (singapore) Pte. Ltd. Full time

    3 to 6 years of experiences. Perform work in shifts to provide 24/7 on-site or on-call supportTo support linux/Java/MariaDb applications.Incident and ProblemmanagementShould have knowledge on SRE. Best practices and able to adhere to SRE guidelines in the work.Provide root cause analysis techniques to determine cause and resolve complex system issues.Perform...

  • L2/L3 Production Support

    3 weeks ago

    Singapore D L Resources Pte Ltd Full time

    Key Skills:Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management,Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell ScriptingDatabase & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, TomcatJob...

  • L2 Production Support

    2 weeks ago

    Singapore Idc Technologies (singapore) Pte. Ltd. Full time

    Requirements3 to 6 years of experiences. Perform work in shifts to provide 24/7 on-site or on-call supportTo support linux/Java/MariaDb applications.Incident and Problem managementShould have knowledge on SRE. Best practices and able to adhere to SRE guidelines in the work.Provide root cause analysis techniques to determine cause and resolve complex system...