Senior/Executive, Network Operation Development

2 months ago


Singapore Ud Trucks Singapore (pte.) Ltd. Full time

Job Overview

  • Support the implementation of UDIS network development in respective markets.
  • Drive retail excellence activities/standards across UDIS market (owned and private) to improve customer satisfaction and dealer efficiency/productivity.

Key Responsibilities

Network Development:

  • Support the market development and review on network strategy plans to meet the growth ambition of the company and new product launch.
  • Support hubs with new market entry/terminations.
  • Execute investment and divestment policy in coordination with UDIS policy and compliance.
  • Develop and update UD Dealer Facility standards/guidelines.
  • Develop retail specific guidelines or processes.
  • Facilitate importer agreement and appointment.
  • Support on signage program implementation and vendor endorsement (for local sourcing).

Operational Development

  • Support the implementation of Customer Satisfaction survey action plan.
  • Establish process guidelines for UD Road Support and bring up the standard of service.
  • Execute dealer operating standards, and drive the implementation of dealer audit on workshop and parts process via Qualitative Requirement (QR), facilitate the training to hubs and market for audits.
  • Benchmark incentive program models and provide guidelines for importers/dealers.
  • Establish/improvise audit tool (DAT) and dashboard for QR audit progress monitoring.
  • Support market preparation for ISO certification program.
  • Support the review and execution on pricing strategy of DSIT charges.
  • Support in defining long-term roadmap of uptime and retail business application.
  • Support the implementation of business system and the importer request on integration with UD system.
  • Support business plan preparation from hubs.
  • Secure Techtool solution for retail usage.
  • Review workshop organization and process for continuous improvement on turnaround time, dealer efficiency, safety and reduce unsold hours.
  • Identify best practices in retail operations for learning purpose of others in their operations.
  • Deliver management reporting requested on a timely manner.
  • Secure market readiness on new product launch.

Minimum Qualifications

  • At least 1 year's experience in retail/network development, in-depth understanding of the functions of the retail network and its KPI.
  • At least 3 years' experience in retail automotive business is preferred.
  • Good commercial vehicle industry knowledge and experience is an added advantage.
  • Good understanding of dealer operations and dealer financial management.
  • Excellent skills in English language (verbal and written).
  • Excellent communication and interpersonal skills.
  • Fully proficient in presentation skills.
  • Ability to work with all levels of people including internal and external stakeholders (vendors, importers).
  • Analytical skill with attention to details.
  • Proactive and resourceful.
  • Fully proficient in MS Office applications (specifically on Excel & Powerpoint: Intermediate to Expert level).
  • Strategic thinking with holistic view.
  • Good team player.
  • Result and action oriented to meet business targets.
  • Able to adapt quickly to different environments and audiences.


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