Senior/Executive, Network Operation Development
2 months ago
Job Overview
- Support the implementation of UDIS network development in respective markets.
- Drive retail excellence activities/standards across UDIS market (owned and private) to improve customer satisfaction and dealer efficiency/productivity.
Key Responsibilities
Network Development:
- Support the market development and review on network strategy plans to meet the growth ambition of the company and new product launch.
- Support hubs with new market entry/terminations.
- Execute investment and divestment policy in coordination with UDIS policy and compliance.
- Develop and update UD Dealer Facility standards/guidelines.
- Develop retail specific guidelines or processes.
- Facilitate importer agreement and appointment.
- Support on signage program implementation and vendor endorsement (for local sourcing).
Operational Development
- Support the implementation of Customer Satisfaction survey action plan.
- Establish process guidelines for UD Road Support and bring up the standard of service.
- Execute dealer operating standards, and drive the implementation of dealer audit on workshop and parts process via Qualitative Requirement (QR), facilitate the training to hubs and market for audits.
- Benchmark incentive program models and provide guidelines for importers/dealers.
- Establish/improvise audit tool (DAT) and dashboard for QR audit progress monitoring.
- Support market preparation for ISO certification program.
- Support the review and execution on pricing strategy of DSIT charges.
- Support in defining long-term roadmap of uptime and retail business application.
- Support the implementation of business system and the importer request on integration with UD system.
- Support business plan preparation from hubs.
- Secure Techtool solution for retail usage.
- Review workshop organization and process for continuous improvement on turnaround time, dealer efficiency, safety and reduce unsold hours.
- Identify best practices in retail operations for learning purpose of others in their operations.
- Deliver management reporting requested on a timely manner.
- Secure market readiness on new product launch.
Minimum Qualifications
- At least 1 year's experience in retail/network development, in-depth understanding of the functions of the retail network and its KPI.
- At least 3 years' experience in retail automotive business is preferred.
- Good commercial vehicle industry knowledge and experience is an added advantage.
- Good understanding of dealer operations and dealer financial management.
- Excellent skills in English language (verbal and written).
- Excellent communication and interpersonal skills.
- Fully proficient in presentation skills.
- Ability to work with all levels of people including internal and external stakeholders (vendors, importers).
- Analytical skill with attention to details.
- Proactive and resourceful.
- Fully proficient in MS Office applications (specifically on Excel & Powerpoint: Intermediate to Expert level).
- Strategic thinking with holistic view.
- Good team player.
- Result and action oriented to meet business targets.
- Able to adapt quickly to different environments and audiences.
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