Operations and Customer Quality Engineer

4 weeks ago


Singapore Applied Materials South East Asia Pte. Ltd. Full time

Requires knowledge and experience in own discipline still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.

Key Responsibilities - on-site MFG support, No Relo

Hardware Manufacturing Customer Experience Quality Engineering position Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests. Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment using AMAT internal application tools. Develops methods and parameters, project methodology and/ or project proposals. Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies. Gathers operational and test data and evaluates results. Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs. Participates in audits. Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements. Reduces qualification cycle time and cost while still meeting quality performance requirements. Responsible for driving Continuous Improvement in the Quality of AMAT's product portfolio Eliminate customer complaints and escalations Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio. Monitor field customer performance of product to identify issues and allow for early investigation and mitigation Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems

Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.

Functional Knowledge

  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
  • Strong computer skills, Microsoft Office applications (Excel proficiency required)
  • 8D Root Cause analysis and Corrective Action, Preventive Action, Proliferation, Containment, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter and Control charts, checklists)

Business Expertise and Skills

  • Understands key business drivers uses this understanding to accomplish own work
  • Experience in high volume manufacturing environments
  • Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
  • Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
  • Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
  • Undertake special projects as required
  • Lead, Contribute and support continuous improvement activities
  • Prepare and present reports at group meetings and internal customers
  • Understanding of engineering drawings and manufacturing processes
  • Ability to work in a diverse and dynamic environment
  • Planning and prioritizing activities
  • Good communication and interpersonal skills
  • Negotiation and Influencing skills
  • Ability to present data effectively
  • Problem-solving skills
  • Team working skills
  • Analytical skills
  • Time management
  • Understanding of cost and financial impacts

Leadership

  • No supervisory responsibilities but provides informal guidance to new team members
  • Self-motivated individual, Flexible, Adaptable. Optimistic, Self aware, Open to change
  • Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity
  • Shows moral courage, openness and honesty in all dealings
  • Engages interest and participation of others and has a collaborative approach to working with others
  • Lead, support groups of technicians and engineers
  • Training skills, provide guidance and coach other team members

Problem Solving

  • Solves problems in straightforward situations analyzes possible solutions using technical experience and judgment and precedents
  • Excellent attention to detail
  • Continuous improvement consultant skills
  • Lean Manufacturing knowledge
  • Innovate from original solutions

Impact

  • Impacts quality of own work and the work of others on the team works within guidelines and policies

Interpersonal Skills

  • Explains complex information to others in straightforward situations

Travel:

  • 10 - 20%

Education

  • Bachelor's Degree - Engineering, Computer Science or related Engineering Technology
  • Advanced Quality Certifications
  • 4-6 + Years of Experience job related

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.



  • Singapore APPLIED MATERIALS SOUTH EAST ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesRequires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.Key Responsibilities -...


  • Singapore Ultra Clean Asia Pacific Pte. Ltd. Full time

    Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...


  • Singapore ULTRA CLEAN ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesJoin UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace...


  • Singapore MEDTRONIC SINGAPORE OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesCareers That Change LivesEngineers are indispensable to achieving our Mission. That’s why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship, and the guidance you need to continue to develop your...


  • Singapore MEDTRONIC SINGAPORE OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesCareers That Change LivesWe are a learning culture.  An inventive and collaborative group.  We are dedicated to making sure that every patient gets the best product — when they need it.  We have strong ties to our local communities.  Our vibrant employee communities respect and value individual experience and perspective...


  • Singapore Medtronic Singapore Operations Pte. Ltd. Full time

    Careers That Change LivesEngineers are indispensable to achieving our Mission. That's why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship, and the guidance you need to continue to develop your expertise. With roles in...


  • Singapore Medtronic Cardiac and Vascular Full time

    Careers that Change Lives We are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product - when they need it. We have strong ties to our local communities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the...


  • Singapore JABIL CIRCUIT (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDetermines appropriate Inspection processes and directs IQC personnel, where applicable, in executing day to day activities. Leads containment and resolution of supplier quality issues with the manufacturers and communicate status on non-conforming parts/suppliers across all programs. Evaluates supplier performance, drives...


  • Singapore Medtronic Singapore Operations Pte. Ltd. Full time

    Careers That Change LivesWe are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product - when they need it. We have strong ties to our local communities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the access...


  • Singapore ABBVIE OPERATIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Responsible for the organization, administration, training, development, and supervision of personnel under QA Documentation and Training Area. The incumbent hires, trains, develops, evaluates performance, and administers following established personnel policies and procedures. Maintains an organizational...


  • Singapore Abbvie Operations Singapore Pte. Ltd. Full time

    Job ResponsibilitiesResponsible for the organization, administration, training, development, and supervision of personnel under QA Documentation and Training Area. The incumbent hires, trains, develops, evaluates performance, and administers following established personnel policies and procedures. Maintains an organizational structure capable of meeting both...


  • Singapore Medtronic Cardiac and Vascular Full time

    Careers That Change LivesEngineers are indispensable to achieving our Mission. That's why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship, and the guidance you need to continue to develop your expertise. With roles in...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs. Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams. Design and...


  • Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesObjectives of the position:This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested....

  • Quality Engineer

    2 weeks ago


    Singapore PEGATRON SERVICE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose:Assist the development of the SQE department by contributing to the daily QA operation and maintaining the high level of efficiency for all new models and engineering changes. Provide strong impetus to support continuous improvement in view of meeting all relevant KPIs for the company. Provide a framework with clear...

  • Quality Engineer

    2 weeks ago


    Singapore Pegatron Service Singapore Pte. Ltd. Full time

    Job Purpose:Assist the development of the SQE department by contributing to the daily QA operation and maintaining the high level of efficiency for all new models and engineering changes. Provide strong impetus to support continuous improvement in view of meeting all relevant KPIs for the company. Provide a framework with clear structure to build on the need...


  • Singapore Flintex Consulting Pte. Ltd. Full time

    Objectives of the position:This role is for the Customer Quality Support for Company's product distribution where Customer's feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will...


  • Singapore Vdl Enabling Technologies Group (singapore) Pte. Ltd. Full time

    Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI...


  • Singapore Medtronic Cardiac and Vascular Full time

    Careers That Change Lives We are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product - when they need it. We have strong ties to our local communities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the...

  • Quality Engineer

    2 days ago


    Singapore TEKNOR APEX ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesRole and ResponsibilitiesQuality Systems Supports overall maintenance of quality systems Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team Maintains the Mastercontrol and ISO document control system ...