Project Team Lead

2 weeks ago


Singapore Computacenter Services Singapore Pte. Ltd. Full time

RESPONSIBILITIES

  • SG project functional lead on various client projects (e.g. Desktop VM migration, Mobile migration, etc.)
  • As part of the Asia project team focusing on SG deployment
  • A support specialist with 3-5 years' of experience within a banking support desktop environment who demonstrates high levels of customer care and behaviour at all times
  • Receive and unpackage the hardware deliveries
  • Securely store all hardware deliveries
  • Removal of packaging and waste materials
  • Perform Asset Inventory Management in accordance with Client's instructions, including the use of Client's inventory systems and compliance with processes
  • Build and deploy desktops, monitors and peripherals
  • Communicate with end-users in accordance with Client's instructions
  • Perform incident management to support newly migrated users on Windows 10 and Office365 in accordance with Client's instructions, including the use of Client's ticketing systems and processes
  • Contribute to knowledgebase and support procedures
  • Adhere to existing migration approach and provide feedback and recommendations as appropriate
  • Prepare the hardware being replaced for decommissioning and disposal in accordance with Client's instructions

EXPERIENCE

  • Experience in the Financial Services Industry is a must, familiar with banking IT policy, practice & requirement is preferred
  • Previous experience with mass PC OS migration is preferred
  • Confident manner, customer focused attitude and strong communication skills
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
  • Comfortable working with users at all levels of seniority

SKILLS

  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer care skills
  • Ability to work well under pressure and to tight timescales
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies

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