Tuition Centre Customer Service Officer

2 weeks ago


Singapore Mind Stretcher Learning Centre (bukit Batok Central) Pte. Ltd. Full time

Overall Job Objective:

Provide excellent customer service and administrative support to students, their parents and teachers at the tuition centre.

Key Responsibilities:

  • Attend to walk-in customers and incoming phone enquiries
  • Provide prompt assistance to all enquiries and ensure proper follow-up and closure
  • Promote key features and benefits of Mind Stretcher courses
  • Process student registrations and payment
  • Follow up and address parent's concern and request for withdrawal.
  • Perform administrative duties and regular updates to system
  • Sort out worksheets and place them in the respective teachers' files
  • Provide administrative support to teachers when required
  • Source for relief teacher to stand in for teacher on leave
  • Working closely as a team towards meeting the centre's goals and targets
  • Maintain good rapport with external customers and positive working relationship with co-colleagues/teachers
  • Assist to remind parents on outstanding course fees
  • Manage crowd -control during class dismissal time
  • Assist in ad-hoc matters when necessary

Requirements:

  • Passionate in customer service
  • Excellent team player and people-oriented personality
  • Familiar with MS Word and Excel


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