Tuition Centre Customer Service Officer
2 weeks ago
Overall Job Objective:
Provide excellent customer service and administrative support to students, their parents and teachers at the tuition centre.
Key Responsibilities:
- Attend to walk-in customers and incoming phone enquiries
- Provide prompt assistance to all enquiries and ensure proper follow-up and closure
- Promote key features and benefits of Mind Stretcher courses
- Process student registrations and payment
- Follow up and address parent's concern and request for withdrawal.
- Perform administrative duties and regular updates to system
- Sort out worksheets and place them in the respective teachers' files
- Provide administrative support to teachers when required
- Source for relief teacher to stand in for teacher on leave
- Working closely as a team towards meeting the centre's goals and targets
- Maintain good rapport with external customers and positive working relationship with co-colleagues/teachers
- Assist to remind parents on outstanding course fees
- Manage crowd -control during class dismissal time
- Assist in ad-hoc matters when necessary
Requirements:
- Passionate in customer service
- Excellent team player and people-oriented personality
- Familiar with MS Word and Excel
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