Fresh Graduates/Poly

4 weeks ago

Singapore D L Resources Pte Ltd Full time
2 types of roles: 1. Bank Operations Associate2. Bank Fraud & Scam - Customer Service Officer

1. Bank Operations Associate

Retail Investment Ops Centre, Deposits/Structed Products (Maker Role)

Job Description:

. Maker role that involves pre-processing checks, data input and transactional processing of customer instructions for Time Deposits, Maxiyield, Structured Products, Remittances, Cashiers' Orders and Demand Drafts

. Performs reconciliation of instructions at end day and ensure filing is complete and up todate.

. Adhere to SOPs and ensure compliant with applicable Regulations and Bank Policies. Be audit ready and achieve satisfactory rating for both internal and external audit reviews.

. Handle queries from Business Units within agreed time frames and proper follow ups on issues

. Carry out any adhoc assignments/ projects as given by Team Lead and/or Department Head.

. Identify process improvements and automation opportunities to improve productivity and mitigate risks.

Skills/Technical Ability required:

Good verbal and written communication skills

Independent worker.

Data input

Systematic and knowledge of Fixed Deposits, Structured Products and Remittances

Attributes/Personality traits required

Team player and ability to work under pressure

Meticulous

Disciplined and able to work independently

Able to work Overtime

2. Bank Fraud & Scam - Customer Service

Job Responsibilities

. Ensures highest standard of service delivery to our customers.

. Respond and react in a timely manner to escalate fraud / scam service request.

. Investigate transactions flagged as suspicious timely.

. Maintains confidentiality of the Bank's customers and data.

. Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

. Educates the customer about the Bank's products and services and directs them toward available resources for self-help.

. Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

. Ensure group compliance & control standards are observed and met in the execution of customers' transaction requests

. Uses technology and system tools as directed and within established guidelines.

. Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre's knowledge management system.

. Keeps abreast with current issues in the banking environment and competitors' innovations.

Job Requirements

. Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role and to enable you to develop and provide ongoing training for all team members.

. Possess a positive mindset with a 'CAN-DO' attitude a and passion to deliver quality customer service.

. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

. Possess good command of written and spoken English.

. Good analytical skills passion for working and is good in working with numbers.

. Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

. Passion for working, responsible and with good working attitude.

. Proficient in PC skills including MS Office applications.

. Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

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