Junior Operations Support

1 week ago


Singapore Anotech Energy Singapore Pte. Ltd. Full time

As a Junior Operations Support, you will be responsible for assisting with operations for the ServiceNow platforms. This function includes overseeing the platform's day-to-day operations, guaranteeing system stability, and providing user reports.

Responsibilities:

Operations Support

. Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..

. Ensure proper Platform Administration and admin requests OLA fulfillment.

. Assist in troubleshooting issues and errors within the ServiceNow platform.

. Weekly report to Global Operation Group leader.

Contribution to SRE (Site Reliability Engineering) activities:

. Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,

. Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement

. Actively participate in ServiceNow implementation and integration projects.

. Contribute to the testing and quality assurance processing during project rollouts.

Training

. Conduct regular training sessions for employees and contractors.

. Maintaining knowledge base articles for end users.

RampUp:

. Ramp Up Knowledge in ServiceNow Platform technology

. Become a Certified System Administrator

Knowledge, Skills and Experience:

. Bachelor or master's degree in information technology,

. Experience in Systems / operations / IT.

. Basic knowledge of ITSM principles

. Knowledge in Security

. Experience in IT project management, DevOps/Agile

. Fluent in English

. Excellent analytical and problem-solving skills.

. Strong communication and organizational abilities.

. Ability to document processes, configurations, and user guides clearly and effectively.

. Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.

. ServiceNow certification (eg. ServiceNow Certified System Administrator)


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