Junior Operations Support
1 week ago
As a Junior Operations Support, you will be responsible for assisting with operations for the ServiceNow platforms. This function includes overseeing the platform's day-to-day operations, guaranteeing system stability, and providing user reports.
Responsibilities:
Operations Support
. Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
. Ensure proper Platform Administration and admin requests OLA fulfillment.
. Assist in troubleshooting issues and errors within the ServiceNow platform.
. Weekly report to Global Operation Group leader.
Contribution to SRE (Site Reliability Engineering) activities:
. Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
. Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
Project involvement
. Actively participate in ServiceNow implementation and integration projects.
. Contribute to the testing and quality assurance processing during project rollouts.
Training
. Conduct regular training sessions for employees and contractors.
. Maintaining knowledge base articles for end users.
RampUp:
. Ramp Up Knowledge in ServiceNow Platform technology
. Become a Certified System Administrator
Knowledge, Skills and Experience:
. Bachelor or master's degree in information technology,
. Experience in Systems / operations / IT.
. Basic knowledge of ITSM principles
. Knowledge in Security
. Experience in IT project management, DevOps/Agile
. Fluent in English
. Excellent analytical and problem-solving skills.
. Strong communication and organizational abilities.
. Ability to document processes, configurations, and user guides clearly and effectively.
. Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.
. ServiceNow certification (eg. ServiceNow Certified System Administrator)
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