Manpower Operations Specialist

1 week ago

Singapore Prudential Assurance Company Singapore (pte) Limited Full time

Job Profile Summary:

In this role, you will support the implementation of distribution channels setup, manage distribution channel's structure and ensure manpower records, sales hierarchy and movements for the distribution channels are up-to-date for business processing and reporting.

You will report to Lead of Manpower Services and will also assess current operational processes and participate in automation projects.

Job Description:

  • Management of Tied Agent/ PFA adviser/Banker's Appointment, Movement (Promotion, Demotion, Reinstatement, Transfer etc), Termination, Change of Particular, Reports, Spidergate, DNC and CorpPass. To ensure the transactions are processed accurately and delivered within agreed SLA (Service Level Agreement).
  • Management of PFA adviser's Appointment and Termination into 3rd Party's Platform.
  • Assess and ongoing review current operational processes for better efficiency and identify areas of improvement.
  • Involve in ad-hoc projects and initiatives. Able to work independently and collaborate with key stakeholders to deliver projects and initiatives within agreed SLA.
  • Highlight any potential concerns/risks and proactively share best risk management practices.
  • Any other operational tasks as assigned.

Who we are looking for:

Competencies & Personal Traits

  • Strong interpersonal and communication skills.
  • Take Initiative, Confident in decision making and problem solving.
  • Ability to adapt to fast-paced and challenging work situations.
  • Meticulous with an eye for details.
  • Ability to work well in a team and enjoy working with people at all levels.
  • Curiosity in exploring new tools and solutions to address operational needs.

Working Experience:

  • At least 2-3 years of relevant working experience.

Skillset:

  • Proficient in working with Microsoft Office applications (Word, Excel etc).
  • Experience in Visual Basic, Alteryx and PowerBI will be an added advantage.

Education:

  • Diploma / Degree Holder in Business Management / Finance / Technology.

Language:

  • Strong command of the English language.

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