MS 365 CRM Implementation and Power BI Support Consultant

3 weeks ago


Singapore Helius Technologies Pte. Ltd. Full time

Position Type: Contract, deputed to Client | Work Location: 6 Serangoon North Avenue 5

Required

  • Minimum 2+ years' experience supporting software development teams

Microsoft Dynamics CRM 365 implementation

  • Understanding of CRM and experience supporting a development team

Power BI

  • Fine tuning of reports
  • Customizations to the product, plugins, customs workflows, power automate
  • Support and maintain existing Power BI reports
  • Experience with software release management processes and documentation

Description

  • Assist with requirements gathering and documentation for CRM customizations.
  • Testing and validating CRM solutions, plug-ins, workflows, and reporting.
  • Supporting UAT and SIT testing by coordinating testing schedules, documenting issues, and verifying fixes.
  • Managing release documentation and checklists for deployments.
  • Providing Level 1 and 2 technical support to end users, troubleshooting issues and providing workarounds.
  • Logging, triaging and escalating defects and bugs to development team.
  • Coordinating cross-functional communications regarding releases and issue resolution.
  • Documenting processes, procedures, and configurations.
  • Managing project documentation and artifacts.
  • Scheduling and coordinating meetings.

Almira | Recruitment Consultant

Email: | Office Telephone: +65

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C337



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