L2 Network Engineer

Job Description

Position: L2 Network Engineer

Company:Evernet Systems Private Limited

Website: https://

Company Overview

Evernet Systems Private Limited is a Managed Service Provider headquartered in Singapore. Founded 10 years ago, we believe in a world where every organisation is empowered by seamless and fully managed IT.

We're on a mission to be the most trustworthy IT service brand that delivers our clients' desired IT outcomes.

Imagine a world where every organization is empowered by seamless and fully managed IT that empowers innovation, productivity, and collaboration.

That's the world we're building, one client at a time.

We're in the midst of transformation, putting people-our most valuable asset-at the forefront. We're not just offering jobs we're looking for bold and talented team players who are agile, have a growth mindset, and would like to work with us to shape the future of Managed IT Services.

Join us in our journey of change, growth and scale.

Together, we will shape the future of Managed IT Services that shall empower our clients to achieve their desired business outcomes.

Company Culture

We are a young team, who are passionate, hungry, driven and dedicated to excelling in providing Managed IT services that make our clients feel that they cannot operate their business smoothly without us.

Currently, we are in an expansion phase and we have decided that we want to focus on collective learning and growth and celebrate each member's contribution. We believe in instilling discipline, and accountability and that 1% daily improvement is critical to our success so that we can reward ourselves for the organization's success.

Job Summary

As a Level 2 Network Engineer at Evernet Systems Private Limited, you will play a crucial role in both the development and implementation of networking projects and the provision of advanced technical support. Your expertise will drive the successful execution of IT infrastructure projects, ensuring they meet our rigorous standards of security, reliability, and performance.

Responsibilities

Project Deployment (Primary Role):

. Participate in daily standup huddle meetings to align on network project objectives and to distribute tasks for the day.

. Implement and manage specific network configurations or updates critical to the advancement of network infrastructure projects.

. Maintain meticulous records of daily activities, configurations, and any alterations made to network systems.

. Monitor network project milestones and technical deliverables, ensuring they are in sync with the established project timeline and adhere to network architectural standards.

. Engage with the network engineering team in problem-solving discussions to overcome project hurdles and innovate solutions.

. Liaise with technical leadership to assess the network project's alignment with the broader strategic IT goals of the company.

. Conduct post-implementation reviews of network projects to consolidate knowledge, identify best practices, and document key learnings.

Technical Support (Secondary Role):

. Act as a critical escalation point for L1 support engineers, providing Level 2 technical expertise for complex network issues.

. Oversee network system health, promptly responding to and escalating alerts to prevent potential service interruptions.

. Assess and sequence network-related support tickets, directing resolution workflows by their urgency and impact on operations.

. Continuously augment the knowledge base with new findings and advanced troubleshooting techniques specific to network systems.

. Analyse patterns in network support tickets to detect underlying issues and to inform the development of targeted training programs.

. Lead collaborative efforts within the support team to disseminate technical knowledge and foster an environment of continuous learning and improvement.

. Perform detailed evaluations of closed support cases to suggest improvements to network support processes and protocols.

. Organize and deliver refresher training sessions focused on network support procedures and enhancing customer service skills.

Which Technical Skills and Qualifications You Should Have:

. Demonstrated expertise in the support, diagnosis, and resolution of complex issues within network and security system environments.

. Advanced proficiency in configuring and troubleshooting network solutions, specifically with Cisco, Cisco Meraki, and Ruijie switches and routers.

. Extensive experience in managing and fine-tuning wireless networks, particularly with technologies from Cisco Meraki, Aruba, and Ruijie, ensuring optimal performance and security.

. In-depth knowledge and practical experience in configuring and troubleshooting firewall systems, including WatchGuard, Sophos, and FortiGate, to protect network integrity.

. Solid foundation in administering and troubleshooting Windows Server environments, ensuring reliable and secure operations.

. Familiarity with cloud services, including Azure, and Office 365, with a proven track record of supporting cloud-based infrastructure.

. More than 3 year's working experience in Managed Service Provider (MSP) and System Integrator (SI) settings, with a strong emphasis on customer-oriented service delivery.

. Professional certifications such as CCNA or CCNP are highly regarded and will be considered a distinct advantage.

. A Diploma or Degree in Computer Science, Information Technology, or a related field is preferred

The Kind of Person We Are Looking for:

. Great Team Player: You should be great with people, always aiming to create positive outcomes for our clients, our company, and our colleagues.

. Clear Communicator: You need to be able to explain technical stuff in a way that's easy to understand, whether you're talking to someone or writing an email.

. Welcoming to All: It's important to work well with everyone, no matter their background, and make sure everyone feels included.

. Eager to Learn: Be ready and excited to pick up new skills and knowledge that can help you do your job better every day.

. Dependable: We count on you to take charge of your tasks, get things done on time, and always be someone we can rely on.

. Trustworthy: When it comes to handling sensitive information or making decisions, we expect you to be careful and make the right choices.

. Problem Solver: When things get tricky, we'll look to you to not just fix the issue but make sure it's fixed well and won't happen again.

Who You'll Collaborate With

In this dynamic role, you'll be an integral part of our project execution team, working closely with our client to implement robust networking solutions tailored to our clients' needs. While your focus will be on project delivery, you will also provide critical L2 Network Support, ensuring the stability and efficiency of our clients' network infrastructure.

Collaboration is key, and you'll partner with our Sales Manager to ensure technical requirements are clearly understood and met. You'll also have the chance to assist in Pre-sales activities, offering your technical expertise to help craft potential network solutions.

Who's Ideal For This Role

This role is for you if...

. You are experienced in Level 2 network engineering and thrive on bringing projects to life from the ground up.

. You're skilled at providing technical support and enjoy the challenge of diagnosing and solving complex network issues.

. You have a knack for technical details and can contribute to pre-sales discussions with practical and implementable solutions.

. You are eager to apply your technical know-how in various aspects of our business, from project delivery to support and pre-sales engagements.

This role is NOT for you if...

. You are solely focused on configuring network components and prefer to work in isolation, avoiding client interaction and team collaboration.

. You aren't interested in developing your skill set further, are resistant to taking on new challenges, or are reluctant to step outside your technical comfort zone.

. You do not wish to engage with clients or contribute to the team beyond your immediate technical duties.

. Taking initiative, showing flexibility in your role, or accepting accountability for project outcomes isn't how you see your professional contributions.