TCM Receptionist 接待员
4 weeks ago
Job Duties
- Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM)
- Ensure proper documentation and filing system
- Excellent telephone etiquette
- Book and conform appointments via phone calls, and/or SMS
- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
- Attend to customer's enquiries
- Manage customer's appointment bookings
- To deliver all customer service with excellence
- Guiding and training new staff members to promote internal growth
Job Requirements
- Experience in retail or telemarketing experience will be an added value.
- Able to commit to working retail hours on weekdays (10.45am-9pm) and
weekends/public holidays (9.45am-6pm)
- Cheerful & out-going characteristic
- Customer-oriented.
- Have basic PC skills
- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers)
Staff Benefits
- Attractive salary scheme
- Meal and transport allowance provided
- Yearly performance bonus
- Medical benefit scheme
- Workers' insurance
- Long service award
- Different types of leave benefits
- Career progression & development opportunities
- Comfortable and conducive working environment
工作责任
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- 优秀çš'ç'µè¯ç¤¼ä»ª
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- å¤'ç†å®¢æˆ·çš'查询
- ç®ç†å®¢æˆ·çš'é¢'约
- æä¾›å'越çš'客户æœåŠ
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- 有零å'®æˆ–ç'µè¯è¥é'€ç»éªŒå°†æ˜¯ä¸€ä¸ªé™'åŠå€¼
- 能够接å—在零å'®æ—¶é—´ä¸Šç,å'¨æ—¥ï¼ˆä¸Šåˆ 10ç'¹45分至晚上 9 ç'¹ï¼‰ã€å'¨æœ«å'Œå…¬å…±å‡æœŸï¼ˆä¸Šåˆ
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- 以客户为导å'
- 具备基本çš'ç'µè''技能
- å¿…é»èƒ½å¤Ÿä¸Žè¯´è‹±è¯å'ŒåŽè¯çš'客户沟通
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