TCM Receptionist 接待员

4 weeks ago


Singapore Di Yi Tcm Pte. Ltd. Full time

Job Duties

- Perform general receptionist and administrative duties

- Perform data entry using Customer Relationship Management (CRM)

- Ensure proper documentation and filing system

- Excellent telephone etiquette

- Book and conform appointments via phone calls, and/or SMS

- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required

- Attend to customer's enquiries

- Manage customer's appointment bookings

- To deliver all customer service with excellence

- Guiding and training new staff members to promote internal growth

Job Requirements

- Experience in retail or telemarketing experience will be an added value.

- Able to commit to working retail hours on weekdays (10.45am-9pm) and
weekends/public holidays (9.45am-6pm)

- Cheerful & out-going characteristic

- Customer-oriented.

- Have basic PC skills

- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers)

Staff Benefits

- Attractive salary scheme

- Meal and transport allowance provided

- Yearly performance bonus

- Medical benefit scheme

- Workers' insurance

- Long service award

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment

工作责任

- 执èŒä¸€èˆ¬æŽ¥å¾…å'˜å'ŒèŒæ'¿èŒè´£

- 使ç'¨å®¢æˆ·å…³ç³»ç®ç†(CRM) 软件执èŒæ•°æ®è¾'å…¥

- ç®ä¿é€'å½'çš'文件å'Œå½'æ£ç³»ç»Ÿ

- 优秀çš'ç'µè¯ç¤¼ä»ª

- 通过ç'µè¯å'Œ/或短ä¿é¢'订å'Œç®è®¤å®¢æˆ·çš'约定

- å¤'ç†æ¥ç'µå'Œå›žç'µï¼Œå°†ç'µè¯è½¬æŽ¥åˆ°ç›¸åº'部门并在需è¦æ—¶è®°ä¸‹æ¶ˆæ¯

- å¤'ç†å®¢æˆ·çš'查询

- ç®ç†å®¢æˆ·çš'é¢'约

- æä¾›å'越çš'客户æœåŠ

- 指导å'ŒåŸ¹è®­æ–°å'˜å·¥ï¼Œä¿ƒè¿›å†…部æˆé•¿

工作è¦æ±'

- 有零å'®æˆ–ç'µè¯è¥é'€ç»éªŒå°†æ˜¯ä¸€ä¸ªé™'åŠå€¼

- 能够接å—在零å'®æ—¶é—´ä¸Šç­ï¼Œå'¨æ—¥ï¼ˆä¸Šåˆ 10ç'¹45分至晚上 9 ç'¹ï¼‰ã€å'¨æœ«å'Œå…¬å…±å‡æœŸï¼ˆä¸Šåˆ
9 ç'¹45åˆ†è‡³ä¸‹åˆ 6 ç'¹ï¼‰

- 性æ¼å¼€æœ—外å'

- 以客户为导å'

- 具备基本çš'ç'µè''技能

- å¿…é»èƒ½å¤Ÿä¸Žè¯´è‹±è¯­å'ŒåŽè¯­çš'客户沟通

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- 底薪åŠé«˜ä½£é‡'

- æ供膳食å'Œäº¤é€šæ´¥è´´

- 年度绩效奖é‡'

- 医疗ç¦åˆ©

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- 长期æœåŠå¥–

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- èŒä¸šå'展å'Œä¸ªäººå'展机会

- èˆ'é€'å'Œä¼˜è¶Šçš'工作环境



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