Student Care Assistant Manager/ Student Care Assistant Supervisor

1 week ago

Singapore Canossaville Children And Community Services Full time

Job Role Description

Canossaville Student Care (CSC) is an Integrated Student Care that serves students from the mainstream (majority) and special schools (minority). CSC gives priority to the most needy and disadvantaged families.

Under the direction of the Head, Student Care, the SC Assistant Manager will lead a team of educators to uphold the Mission and work in partnership with the other sectors (CCCS, CCDU, CPS, CCPS, CS, CC) to serve the holistic needs of the children and families.

He/She will serve as an experienced role model to guide, mentor, and empower the Student Care team all while creating a positive work and team culture where members strive together to provide the highest standards of care for our students and their families.

Critical Work Functions and Key Tasks

People Management/Resource Allocation

  • Support in the implementation of the strategic direction to achieve CSC' vision of 'A leading Student Care, making a Difference' by leading the team of facilitators, ensuring alignment to the Canossian Mission
  • Ensure that direct reports under his/her care are growing professionally and achieving their targets set for the year
  • Work closely with the SC Manager to allocate manpower efficiently and effectively - Do up the daily roster, plan for manpower shortfall and use alternative manpower resources (interns and volunteers)
  • Support the SC Manager in identifying training/developmental needs of his/her team of facilitators
  • Ensure that his/her team of facilitators attend mandatory workshops/talks/certification courses
  • Support in the planning of SC space
  • Ensure that his/her team of facilitators are equipped with required resources / tools to employ their work effectively

Funding and Financial Management

  • Assist in the preparation of communication to parents on SC operational matters including holiday activities, closure days etc.
  • Work closely with the Head, SC and SC Manager to ensure compliance of MSF requirements
  • Support the Admin team to ensure smooth and successful completion of audits (onsite assurance, SCFA audit, covid audit etc)

Service Quality

  • Establish and maintain good interpersonal relations with sector leaders, sector team leads, and families
  • Support in efforts to ensure service quality through management of feedback and queries from sector leaders, students, and families
  • Assist in maintaining standards of quality care across the team of CSC facilitators

Student and Parent Management

  • Responsible for the health, safety, and overall well-being of all students from arrival to dismissal
  • Investigate incidents and vet incident reports
  • Step in to address complex and multi-faceted needs or challenges faced by individual students
  • Serve as a point of escalation for parent grievances and student issues, striving to resolve conflicts
  • Provide guidance and support to his/her team of facilitators in engaging parents effectively and implementing behaviour management techniques
  • Demonstrate tact and diplomacy while resolving conflicts

Programme Management

  • Support in the implementation of activities, events, and projects rolled out for students
  • Partner with the CCDU team on learning/behaviour and well-being programmes for students
  • Ensure that core programmes such as the PBIS, Canossian Care Curriculum and the reading programme are delivered with fidelity and with regularity
  • Partner with the Volunteer Management (VM) & Outreach team for volunteers and programmes
  • Work closely with the Estate Manager for safety and facilities management

Resource Management

  • To ensure that all SC assigned equipment (low and high tech) are kept in good order
  • Support in the updating and management of SOPs and workflows across CSC as part of knowledge management

Classroom

  • To perform classroom duties/ classroom management (when needed)

Education, Skills, and Competencies

Education and Experience

  • Diploma (minimum)
  • (Bonus) Completion of WSQ Introductory Student Care Course offered by Ngee Ann Polytechnic
  • Supervisory experience in a school-based Student Care Centre (Minimum of 3 years)
  • Experience working with children between the ages of 7 to 14

Skills and competencies

  • Demonstrate a passion for working with children and promoting their overall well-being and development
  • Exhibit patience, empathy, and understanding towards students and their unique needs
  • Display strong organizational and time management skills to effectively plan and coordinate activities
  • Excellent verbal and written communication skills
  • Excellent collaboration skills
  • Ability to meet deadlines
  • Ability to work effectively in a team-oriented environment
  • Possess ability to apply critical thinking skills (observation, planning, analysis, review) to the workplace
  • Take initiative and adapt to changing needs, fostering a flexible and proactive approach
  • Able to collaborate, build and maintain strong relationships with different stakeholders
  • Effective problem-solving and conflict resolution skills, when dealing with different stakeholders
  • Ability to multi-task and prioritize responsibilities
  • Ability to work independently with minimal supervision

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