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IT Analyst

4 months ago

Singapore Eps Consultants Pte Ltd Full time

ROLE AND RESPONSIBILITIES

  • Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
  • Ensure that all communication is logged into Ticketing System promptly and completely.
  • Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application and service suppliers when necessary.
  • Administrator and resolve application issues, provide updates and perform root cause analysis.
  • Supervise all alerts related to application and system procedures and provide services proactively.
  • Manage application projects and assist users to run their application projects, providing technical and project management input when required.
  • Improve application functionality and performance and provide suggestions for system and business improvements.
  • Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements.
  • The post holder may be required to respond to out-of-hours application support requests.
  • Develop procedures and documentations for application support.
  • Develop and maintain interfaces, exports and imports, and ensure their smooth running when required.
  • System configuration, scripting and new user administration as required.
  • Proactively manage data quality in systems.
  • Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements. Work with departments to design and implement more effective business processes.
  • Manage interfaces, defined operational system processes and data extracts.
  • Undertake any other duties of a similar level and responsibility as may be required.

JOB REQUIREMENTS

  • Bachelor's Degree in Software Development, Information Technology, or related field
  • 3+ years' experience in an IT Application Analyst role or related to information technology
  • Minimum 2-3 years of experience, in the world of retail/luxury, and point of sales management solutions (Cegid, SAP Retail, Retail Pro)
  • Technical knowledge in SQL, PL/SQL database and in the field of ERP is mandatory
  • Proven ability to work independently and as a team member
  • Motivated with excellent communication and interpersonal skills
  • Ability to be flexible and work analytically in a problem-solving environment

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/ MS Word format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

..We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397