Solution and Business Analyst

3 weeks ago

Singapore PSA International Pte Ltd Full time

As a member of #TeamPSA, youwill be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA's global network of ports, logistics and supply chain solutions.Alongside, we can move the world

  • Develop Your Potential:We emphasise and offer exciting rotations,learning and development opportunities,which will fuel yourcareeraspirationsand complement your business exposureacross our global network.
  • Diverse, Equal Opportunity:We build a sustainable work culture where all ourpeoplefeel welcome, valued,respectedand able to express their ideas and beliefs freely. We believe that diversity of thought and approachesin our workplace makes us stronger as a team.
  • Competitive Compensation & Benefits:We are committed to recognising and rewarding your contributions to the business. Our benefits packages aim to improve your quality of life by providing support for medical, dental, recreation, among others.

We are looking for a Solution and Business Analyst to work in a highly collaborative environment and be part of the Global Terminal Operating System (GTOS) Product Innovation Team to understand business requirements and drive innovative product solutions for adoption by PSA terminals globally.

Our ideal candidate will have 2 or more years' experience as Solution Business Analyst and in product management. They must have a customer-first mindset, a strong understanding of IT and ability to use data to analyse and improve product offering. This role requires a candidate with excellent analytical, organizational, and communication skills. This is a customer centric role, working to translate the business needs of the customer into business opportunities.

Responsibilities

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate innovative ideas to enhance PSA operations excellence and drive growth
  • Review end-to-end process flows, transform business needs into detailed requirements and prototypes, and work with development teams to drive delivery with quick time-to-market solutions
  • Engage with PSA Terminals and stakeholders to identify gaps and define scope for continuous business improvement initiatives and work towards maximising the value from operationalizing the product solutions in our PSA terminals globally,
  • Scope and prioritize activities based on business and customer impact
  • Support product rollouts project by performing requirement analysis and drive the development and implementation of solutions in PSA terminals globally, including assisting with troubleshooting and analysis of production issues.
  • Visit and engage customers to solicit feedback on company products and services

Requirements and skills

  • Bachelor degree in IT, Computer Sciences or other relevant fields
  • Proven work experience fulfilling the role of solution and business analyst
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Solid technical background with understanding and/or hands-on experience in software development, web and integration technologies
  • Strong problem-solving and analytical skills and willingness to roll up one's sleeves to get the job done
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Excellent written and verbal communication skills
  • Excellent planning, organizational, and time management skills

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