Metrics and Reporting Analyst

4 weeks ago


Singapore Makati City Teleperformance Full time

Job Summary:

  • Assists business unit in determining to report needs based on specific requirements.

Duties/Responsibilities:

  • Maintains databases and updates as needed.
  • Analyzes trends, causes, and variances and creates and distributes routine and ad-hoc reports.
  • Provides support as may be required to Business Analyst or Process Lead or a small user group with minimally complex requirements.
  • Respond to questions, receive and/or share information with peers, functional groups, staff and management within and outside departments.
  • Performs basic analytical skills and develops standard reports with minimal variance.
  • Provides reports to management.
  • Works on problems of limited scope and/or assignments that moderately complex in nature where judgment is required in resolving problems and making routine recommendations.

Qualifications:

  • Bachelor's Degree with 0-2 years of experience or equivalent.
  • Good verbal and written communication skills.
  • Analytical skills in order to perform standard reports with minimal variance.
  • Experienced in the use of MS Excel application (Pivot, Vlookup, Boolean, Conditional Formatting).
  • Experienced in database query languages.
  • Experience in MS Access and Web Development is a plus.


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