Associate, Care Concierge
3 weeks ago
Job Description
- Deliver consistent good customer service including inquiries, and complaints at all times
- Be customer-centric with both internal and external stakeholders via all communication channels.
- Handle phone and email enquiries of current and prospective customers of NTUC Health
- Advise and promote the value of our NTUC Health services to the customers.
- Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels recommend relevant services within NTUC Health to address the needs of the stakeholders.
- Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
- Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
- Meet KPI requirements.
- Perform any other duties that may be assigned from time to time by the Reporting Officer.
Qualifications
- Preferably general degree or minimum 'A' Levels with some customer service experiences
- Someone with strong written and verbal communication skills
- Someone who is resourceful and provides timely and accurate information to our seniors
- Someone who is patient and meticulous and enjoys working with a senior person.
- Prior experience in the healthcare sector is preferred.
- Proficiency in a 2nd language would be advantageous.
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