Associate, Care Concierge

3 weeks ago


Singapore NTUC Health Co-operative Full time

Job Description

  • Deliver consistent good customer service including inquiries, and complaints at all times
  • Be customer-centric with both internal and external stakeholders via all communication channels.
  • Handle phone and email enquiries of current and prospective customers of NTUC Health
  • Advise and promote the value of our NTUC Health services to the customers.
  • Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels recommend relevant services within NTUC Health to address the needs of the stakeholders.
  • Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
  • Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
  • Meet KPI requirements.
  • Perform any other duties that may be assigned from time to time by the Reporting Officer.

Qualifications

  • Preferably general degree or minimum 'A' Levels with some customer service experiences
  • Someone with strong written and verbal communication skills
  • Someone who is resourceful and provides timely and accurate information to our seniors
  • Someone who is patient and meticulous and enjoys working with a senior person.
  • Prior experience in the healthcare sector is preferred.
  • Proficiency in a 2nd language would be advantageous.

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