Senior Learning Technologist

3 weeks ago


Singapore Nanyang Technological University Full time

Nanyang Technological University's Centre for IT Services (CITS) is looking for a Senior Assistant Manager to provide learning support, consultancy and training to faculty, service support team on the use of learning services and applications to enhance teaching and learning experience.

Responsibilities

  • Administer and configure learning management systems and related applications.

  • Provide technical support and training to users, ensuring they can effectively navigate and utilize the learning systems and applications.

  • Collaborate with internal and external IT team to provide support, troubleshoot incident, perform root-cause analysis and determine problem resolutions.

  • Ensure that all systems comply with relevant industry standards and data security regulations.

  • Implement best practices for data privacy and security within the learning environment.

  • Identify process improvement and automation opportunities, making learning-related processes more efficient.


Requirements

  • A good degree in software or computer engineering or related discipline

  • At least 6 years of experience in managing learning systems and services in education industry

  • Proficient in IT Service Management Framework and Processes

  • Good knowledge in web automation, analytics, and artificial intelligence to improve work efficiency and efficacy will be an added advantage.

  • Good Project Management and Communication Skill

  • Good domain knowledge in learning management systems and applications for teaching and learning in higher education institutions.

Hiring Institution: NTU


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