Senior Business Analyst

3 weeks ago

Singapore Shopee Full time
Job Description:
  • Define and own key performance metrics (related to cost, scale and service) and set up performance management cadences to evaluate performance of local markets
  • Benchmark warehouse performance across all local markets and conduct gap analysis for each market with respect to KPI targets and create roadmap for improving throughput, storage, and service level
  • Utilise tools for root cause analysis (e.g., 5 WHY) to resolve performance issues in local markets and put in place strategic programmes
  • Collaborate with other functional teams to refine the process flow for better customer experience and operational efficiency
  • Oversee the warehouse operational budget and ensure actual cost are kept within budget
  • Identify opportunities and implement cost-saving initiatives to reduce operational costs without compromising service level
  • Monitor weekly / monthly scrap rate in all markets, understand the root cause and work with respective teams to minimise the scraps

Requirements:
  • Degree in Industrial Engineering, Supply Chain Management, Business Analytics or relevant disciplines
  • At least 3 years of working experience in related field with prior knowledge on warehouse management, quality management, supply chain management
  • Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
  • Onsite warehouse operations management experience required
  • Proficient in MS office with experience in managing enterprise-wide management systems platforms to drive decision making
  • Ability to multitask and work independently in a dynamic and collaborative environment across multiple business verticals
  • Ability to engage and collaborate with cross functional stakeholders across and outside the organisation which includes authorities, senior leaders, and ground employees
  • Ability to present and communicate key insights in a clear and succinct manner to stakeholders from across levels
  • Fluency in English and an additional Asian language (optional) to communicate with our Asian market stakeholders

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