Claims Assessor

4 weeks ago

Singapore Fullerton Healthcare Group Pte. Limited Full time
  • Assess medical claims in accordance with policy contract and guidelines.
  • Ensure claim settlements are concluded within the agreed turnaround time.
  • Ensure emails and telephone call enquiries are responded in a timely manner.
  • Investigate complex cases or complaints submitted by clients and provide solutions to the case/complaints.
  • Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline.
  • Provide regular reports on case resolutions to internal stakeholders and external clients.
  • Review and enhance work processes with internal and external stakeholders to improve customer experience.

Requirements:

  • Diploma in any field
  • Minimally 2 years of job experience will be added advantage
  • Good writing and communication skills

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