Programme Manager

2 weeks ago


Singapore Caregivers Alliance Limited Full time

Job Relationship : Reports to Cluster/Department Head

A. Job Summary

You will work closely with the Cluster/Department Head and other Programme Managers within the team to educate, equip, engage and empower caregivers of persons with mental health issues by providing training and emotional support.

B. Responsibilities
  • Conduct and facilitate the Caregivers to Caregivers Education Programme (C2C).
  • Meet the needs of caregivers through providing information and referral services, and emotional support if necessary.
  • Promote awareness of Caregivers Alliance Limited's (CAL) programmes and services offered.
  • Support outreach and partnership efforts with assigned hospitals and other organisations through outreach events and other engagement activities to raise awareness of mental health, caregiving and CAL's programmes and services.
  • Network and build relationships with the assigned hospitals and other assigned organisations to explore opportunities for collaboration and connect with other caregivers to promote CAL's programmes.
  • Ensure timely and accurate data and record entries in the Customer Relationship Management (CRM) system in support of data analysis and management reporting.
  • Attend staff meetings, case consultations and conferences if required.
  • Participate and support other colleagues and departments to meet CAL's strategic objectives while building the desired organisational culture.
  • Perform other related duties as required.
C. Requirements

Technical Competencies:

  • Strong relationship management and relationship building skills to engage effectively with colleagues as well as beneficiaries, partners and volunteers.
  • Proficient in Microsoft Office (Outlook, PowerPoint, Excel, Word).

Core Competencies:

  • Works with others in a collaborative and solutions-focused manner to achieve win-win outcomes.
  • Disciplined, organized and responsible in record keeping and collation of reports for accountability and reporting purposes.

Preferred achievements / characteristics:

  • Passionate and dedicated to working with families and caregivers of persons with mental health issues.
  • Preferably possesses at least a diploma in Social Work, Counselling or Psychology with 1-4 years of related working experience. Fresh graduates are welcome to apply.
  • Caregivers with lived experiences and who are trained in C2C are also welcome.

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