Operations Director
2 weeks ago
General Management
- Driving the overall operational and business performance
- Develop clear team structures with specific Areas of Responsibility
- Work with the CEO to develop goals
- Lead the teams to achieve the KPIs set out for the business
- Set and communicate clear operating standards
- Ensure that the teams execute based on these operating standards
- Ensures team alignment with the company's and group's vision, mission, and values
- Ensure quality, operating standards, and compliance are met
Talent & Financial Management
- Drive the annual planning and budgeting process and ensure that the budget is achieved
- Manage the overall Profit and Loss statement of the company
- Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to sales and marketing tools
- Conceptualizing staff development plans according to the needs of the business
- Determine staffing requirements, interview, hire, and train new employees, or oversee the administrative processes
- Implementing training strategies for the company with the support of the HR Team
- Work with the HR Team regarding employee movements and performance feedback
Strategy and Business Development
- Develop and execute the growth strategy for the business
- Develop the operational playbook for local and overseas expansion including service standards, SOPs, design guidelines, landscape guidelines, etc.
- Cultivate and maintain relationships with key business partners
We love people who:
- Are active, hardworking, and grateful
- Own outcomes and drive solutions
- Are self-motivated and always crave learning
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