Website Helpdesk

2 weeks ago

Singapore Success Resource Centre Pte. Ltd. Full time

- 6 months (renewable based on performance and business needs)

- 3 times a week, 12 hours/week (Mondays - Fridays, 4 hours week (tentatively 10am to 2pm)

- Hybrid

- $18/hour

Roles and Responsibilities:

. Monitor and respond quickly and effectively to requests related to the website received from members and volunteers

. Respond to member and volunteer website queries and problems by phone and email

. Create step-by-step website 'how to' training materials with screenshots for volunteers

. Provide assistance and support for incoming issues related to using the website and publishing content to the website, e.g., uploading website content, uploading homepage banner, etc.

. Document internal procedures

. Train incoming volunteers on website functions (as required)

. Ask educated questions and listen to members and volunteers to determine the root cause of issues

. Work through the problem-solving process with members and volunteers, empowering them to do the same in the future

. Run diagnostic tests to replicate and (if possible) resolve problems

. Collect feedback to determine patterns and issues such that they can be resolved and/ or FAQs can be provided

. Document and report significant and recurring issues to third-party IT support provider

. Act as a liaison point for all website and IT-related matters (e.g., defect fixes, enhancements and upgrades) with members and volunteers, and third-party IT support provider

. Work with third-party IT support provider to test website defect fixes, enhancements and upgrades.

. Work with third-party IT support provider to project manage upcoming enhancements to the website and system

. Assist with management of fixed assets, e.g. laptops

. General administrative duties, as and when required.

Period:

  • 6 months (renewable based on performance and business needs)

Location:

  • Hybrid

Working Hours:

  • 3 times a week, 12 hours/week (Mondays - Fridays, 4 hours week (tentatively 10am to 2pm)

Salary:

  • $18/hour

Requirements:

. Excellent English proficiency

. Tech savvy and comfortable working in a digital environment.

. Analytical skills

. Problem solver

. Self-motivated and a good team player

. Customer service focus and patience

. Clear communicator, written and verbal

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[HIDDEN TEXT] (Reg No:R23116572)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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