Operations & Administration - Programme Management Executive / Senior Executive
2 weeks ago
Key Roles and Responsibilities
Programme Management
. Process and manage enrolled learners' full journey under WSQ/Masterclasses/IHL Collaboration Programmes/Inbound & Outbound programmes
. Managing assigned course portfolio encompassing individual and corporate enrolments
. Prepare materials and conduct Learner Orientation for new intakes
. Liaise with Sales Department to facilitation the enrolment process
. Setting up of Student Management System (AIMS) & Training Partner Gateway (TPG) to ensure prompt commencement of scheduled intakes
Data Management
. Prompt and timely updating of AIMS records
. Maintain and update learner's status in AIMS and Course Tracking Report (enrolment, defer, withdrawal, graduated, funding status etc)
. Track and monitor Learners' evaluation survey, prepare report for Manager/HOD for analysis and intervention plans where necessary
Adult Educator Administration
. Conduct briefing for Adult Educator to ensure course(s) assigned are delivered promptly
Examination Management
. Coordinate with Academic Department on examination arrangement and implementation
. Conduct validation of examination results for Manager/HOD approval prior to official release of results
Ad-hoc Assignments
. Proactiveness in suggestions or improvement ideas for operational effectiveness and efficiency
. Assist the Manager/HOD in ad-hoc assignments
Qualifications, Knowledge And Experience
. Possess at least a Diploma or equivalent, in any field.
. Preferably with at least 2 years of relevant experience in the PEI, Adult Training and Education industry.
. Familiar with CPE and SSG policies and guidelines.
. Effectively bilingual in English and Chinese (to liaise with the English & Chinese speaking associates).
. Meticulous, strong problem-solving and time-management skills
. Good interpersonal skills and able to engage and communicate with internal and external stakeholders
. Highly adaptable, able to work independently and multi-task in a dynamic environment as well as function as a team player
. Proficient in the use of Microsoft Word, Excel and Powerpoint
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