Support Engineer

1 week ago


Singapore Asiapac Technology Pte. Ltd. Full time

Key Responsibilities

. Technical Support

o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.

o Provide L2 technical support and advice to users on systems-related issues or queries.

o Perform systems administration/maintenance and works toward continuous optimization of systems performance.

o Standby with on-call availability with varied shifts including nights, weekends and holidays.

o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

. Cross group collaboration

o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

. Diploma/Degree or equivalent

. Min. 2-3 years of experience preferred.

. Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers

. Knowledge of OS - Linux, Windows OS, Mac OS, and Servers Operating Systems.

. Knowledge of Virtual Machines - VMware, Hyper-V

. Knowledge of Cloud - AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.

. Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security

. Possess problem solving skills and able to prioritise and manage multiple tasks.

. Demonstrated verbal, written communication and interpersonal skills with stakeholders.


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