Supervisor

4 weeks ago


Singapore The Drunken Poet Full time

Summary / Objective

The Supervisor plays a pivotal role in supporting Outlet Management, ensuring exceptional service, food hygiene, and safety standards are delivered by the team on every shift. They oversee daily operations, strategically assigning staff to workstations for optimal efficiency. Equipped with strong problem-solving skills, they effectively address work-related issues in a positive and professional manner, fostering a smooth and productive environment.

Beyond day-to-day operations, the Supervisor is dedicated to staff development, providing on-the-job training and fostering a positive learning environment. Additionally, they demonstrate strong administrative skills by completing tasks as assigned by Outlet Management.

Roles & Responsiblity

Solve problems and make decisions at supervisory level

  • Identify and report symptoms that could lead to potential problems at the workplace using appropriate tools and techniques
  • Identify the root causes of the problems with team members
  • Determine a preferred solution using appropriate methods
  • Execute implemented solution as part of the outlet's current standard operating procedures
  • Feedback on the effectiveness of the implemented solution and implementation plan using appropriate techniques and criteria

Execute and implement customer experience guidelines

  • Project a positive and professional image
  • Deliver company service standards to the customer
  • Respond to service challenges

Implement and execute quality control procedures

  • Implement and execute standards according to quality control guidelines
  • Ensure food beverage portioning is in accordance to standards
  • Ensure high-quality presentation of food

Supervise daily operations

  • To achieve operational excellence
  • To service excellence
  • Perform quality control checks for kitchen environment
  • Stock management

Use the primary features of the company's IT systems including but not limited to a point-of-sale (POS) system, the company's ERP system and reservation platforms

  • Adhere to company guidelines on the usage of the various IT platforms

Adopt productivity and innovative mindset

  • Apply techniques and tools for potential productivity improvements
  • Analyse and feedback productivity in various work areas

Be a role model of the service vision

  • Promote a customer-centric culture within the kitchen environment to achieve service excellence
  • Demonstrate the characteristics of a role model that reflect the organisation's vision, mission and values
  • Apply effective leadership skills, including being a role model to motivate staff

Develop self to maintain professional competence at supervisory level

  • Use appropriate methods of communication to delegate responsibilities and duties to staff
  • Seek feedback from staff to enhance team cohesion and ensure common understanding of goals and requirements

Lead in a diverse service environment with effective communication of information

  • Supervise and work in a diverse service environment

Facilitate onboarding, training and evaluate staff performanance

  • Implement training initiatives aligned with outlet plan
  • Contribute to staff development through performance reviews

Kitchen Equipment Management

  • Implement equipment maintenance plans

Workplace Safety, Health, and Hygiene

  • Implement F&B safety and hygiene policies and procedures

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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