Lead, IT Governance
1 month ago
This position offers a unique opportunity to play a critical role in shaping NTU's IT governance framework, driving compliance, and ensuring excellence in service management.
Responsibilities:
- Lead the implementation of ISO 20000 standards across the organization, ensuring best practices in IT service management.
- Develop, document, and maintain IT service management policies, processes, and procedures in compliance with ISO 20000 requirements.
- Oversee internal and /external audits to ensure compliance with ISO 20000 standards, identifying areas for improvement.
- Conduct staff training and awareness programs to promote understanding and adherence to ITSM and ISO 20000 standards.
- Monitor and report on IT service management performance, ensuring alignment with organizational goals and objectives.
- Collaborate with IT teams, management, and external stakeholders to foster a culture of continuous improvement in service delivery.
- Oversee the incident and problem management processes to ensure timely resolution and minimal disruption in IT services.
- Identify and lead initiatives for process improvements, enhancing service quality and operational efficiency.
- Ensure comprehensive and up-to-date documentation of IT service management policies, processes and procedures.
- Collaborate with ServiceNow team in the development and implementation of the ISO 20000 processes.
Requirements:
- Degree in Computer Science, Computer Engineering, Software Engineering or a related disciplines.
- Certification in ISO 20000, ITIL v4 Managed Professional Transition, CITPM, or CISA would be preferred.
- At least 8 years of relevant IT experience, with a focus on IT governance.
- Proven ability to work collaboratively across teams and lead problem solving initiatives.
- Experience in developing IT policies & procedures, implementing ISO 20000/ITIL, or handling IT audits is an added advantage.
- Familiar with service management tools and frameworks.
- Strong interpersonal and stakeholder management skills.
- A meticulous and detail-oriented working attitude.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU
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