Associate, Client Services

4 weeks ago


Singapore StriveX Full time

Role and Responsibilities

  • Manage customer queries and provide effective solutions to address their issues.
  • Deliver training sessions on our online portal, trade lifecycle, and customized trainings for clients.
  • Assist in organizing in-house trainings for clients and conduct regular service reviews.
  • Visit customers independently and accompany Relationship Managers on regional visits.
  • Establish and maintain excellent relationships with existing and prospective clients.
  • Identify the needs of prospective clients in settlement and custody areas and collaborate with Relationship Managers to deliver suitable solutions.
  • Work closely with Relationship Managers to deepen existing relationships, assist in sales pitches, and refer potential business opportunities.
  • Stay updated on product and technical developments.
  • Support team-related matters such as documentation, agreements, KYC processes, organizing marketing events, and managing corporate gifts.

Key Requirements

  • Minimum 2 years of relevant banking experience.
  • University degree in Business/Finance/Economics or related discipline.
  • Able to rotate within the team to cover public holidays shift.
  • Pleasant disposition with a high level of energy and initiative.
  • Customer-centric mindset with strong service orientation.
  • Excellent communication, interpersonal, and presentation skills with high emotional intelligence.
  • Responsible, committed, meticulous, highly organized, and capable of working independently.
  • Ability to work under pressure and meet tight deadlines.
  • Confident, well-groomed, and proficient in spoken and written English.
  • Competent in Microsoft Office: Outlook, Word, Excel, and PowerPoint.

Interested applicants please apply here with your updated CV

StriveX Pte Ltd, EA License No: 23S2077

Lee Boon Hou (Hagen), Registration No: R1870932

hlee@strivex.sg



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