Salesforce Functional Solution Lead

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job De ion

Primary Purpose

We are seeking an experienced Salesforce Functional Consultant to drive the functional design and successful delivery of Salesforce solutions. The ideal candidate will work closely with business stakeholders, product owners, technical architects, and development teams to ensure Salesforce implementations align with business objectives and industry best practices.

What Will You Do

• Lead requirement gathering workshops with business stakeholders.
• Analyze current business processes and identify opportunities for improvement.
• Translate business requirements into functional specifications and user stories.
• Design end-to-end Salesforce solutions using standard platform capabilities.
• Collaborate with Solution Architects and Technical Leads on solution design.
• Configure and develop solutions within PSS (Public Sector Solutions) with hands‑on expertise
• Lead functional consultants and mentor junior team members.
• Manage sprint planning, backlog grooming, and requirement prioritization.
• Support system integration, data migration, and user acceptance testing (UAT).
• Ensure solution quality and adherence to Salesforce best practices.
• Facilitate stakeholder communication and provide project status updates.
• Drive user adoption through training and change management activities.
• Support production deployments and post-go-live stabilization.

Qualifications

The ideal candidate should possess:

• 6–10+ years of IT consulting experience.
• 5–8+ years of Salesforce implementation experience.
• Experience leading end-to-end Salesforce implementation projects.
• Experience working with cross-functional teams and senior business stakeholders.
• Experience in Agile delivery environments.

Strong Knowledge Of

• Public Sector Solutions (PSS)
• Sales Cloud
• Service Cloud
• Experience Cloud
• Salesforce Platform
• Business process analysis
• Requirement elicitation and documentation
• Agile/Scrum methodologies
• User story writing
• Process mapping (BPMN)
• Salesforce declarative configuration
• Data migration concepts
• Integration fundamentals (REST APIs, middleware)
• Security and sharing model understanding
• UAT planning and execution

Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Business Analyst
• Salesforce Platform App Builder
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Experience Cloud Consultant (preferred)
• Platform Strategy Designer (preferred)

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.