IT Support/Desktop Support
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About the job IT Support/Desktop Support
Full Job Description
BGC Partners
Headquartered in London and New York, BGC Partners (NASDAQ: BGCP) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participants. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets.
Key responsibilities:
- Provide IT support to all users in Singapore
- Provide support through phone/email/service tickets to the users on desktop and voice issues
- Install, test, and troubleshoot dealer board and audio/video telephony hardware
- Perform morning system checks to ensure the systems are up-to-standard
- Install, upgrade, support, and troubleshoot Windows operating systems, computer hardware (and any other authorized peripheral equipment) and authorized software applications
- Assist facility matters whenever and wherever necessary
- Raise, update and close all support tickets regularly and promptly
- Participate and implement in global projects
- Communicate with team members regarding issues, procedures, and documentations
Key requirements:
- 5+ years of IT Support / Desktop Support experience
- In depth knowledge of Windows desktop technologies
- In depth knowledge of desktop and laptop hardware
- Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of Voice & Communications and A/V Conferencing technologies
- Knowledge of common Market Data applications and services
- Fast learning and able to work independently as well as in a team
- Good verbal and written communication skills
- Able to operate with minimal supervision and maintain professional attitude under stress
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