Night Manager

5 days ago

Singapore IBIS Singapore on Bencoolen Full-time SGD 47,000 - SGD 76,000/year

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The Night Manager oversees the hotel's overnight operations, with a strong focus on Front Office and guest services. The role ensures smooth operations, guest satisfaction, safety and security, and service excellence while providing effective support and decision-making throughout the night.

Key Responsibilities

Act as the management representative on duty during the night, providing leadership and operational support across the hotel, with a strong focus on Front Office operations.
Oversee overnight hotel operations to ensure smooth service delivery and a seamless guest experience.
Lead, coach, and support the Front Office team in maintaining high standards of guest service and operational efficiency.
Ensure a seamless guest journey from arrival to departure, proactively anticipating and addressing guest needs.
Handle and resolve guest complaints and operational issues in a timely and professional manner.
Monitor guest satisfaction through Voice of the Guest (VOG), online reviews, surveys, and in-house feedback.
Ensure the hotel's safety, security, and emergency procedures are followed throughout the night.
Coordinate with relevant departments and ensure proper handover of operational matters to the morning team.
Support hotel profitability by monitoring operational performance, controlling costs, and achieving departmental targets.
Build strong guest relationships and promote guest loyalty through personalized and attentive service.
Uphold and demonstrate Accor's Vision, Values, and service culture in all aspects of overnight operations.

Requirements:

Bachelor's Degree or Diploma in Hospitality Management
Minimum 5 years of supervisoryexperience within the hospitality industry, preferably
Strong leadership skills with the ability to motivate and manage a diverse team effectively
Excellent communication skills, both written and verbal, to interact with guests and colleagues
Knowledge of hotel operations, including front office, housekeeping, and security procedures
Flexibility to work night shifts, weekends, and holidays as needed in a dynamic, 24/7 environment

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Night Manager

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Key Responsibilities

Requirements:

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