Program Manager

About Skills Union

Skills Union combines workforce technology and training delivery to help employers, universities and governments achieve measurable, long-term employment outcomes. Our work spans three areas: talent strategy, industry-aligned training, and technology. We design programmes mapped to real job roles and the AI capabilities employers now expect, then deliver them at scale across institutions, regions, and delivery models.

Skills Union combines workforce technology and training delivery to help employers, universities and governments achieve measurable, long-term employment outcomes. Our work spans three areas: talent strategy, industry-aligned training, and technology. We design programmes mapped to real job roles and the AI capabilities employers now expect, then deliver them at scale across institutions, regions, and delivery models.

This role sits within our training delivery practice.

About The Role

We are looking for an organised and proactive Program Manager to lead the end-to-end operational management of a large-scale upskilling program for adult learners, delivered across multiple program tracks.

This role is designed for someone who can keep multiple moving parts running smoothly at once: schedules, KPIs, instructor communication, registration flow, and reporting. You will be the operational backbone of the program, ensuring learners progress, instructors are supported, and stakeholders have full visibility into performance and outcomes at every stage.

The ideal candidate does not need a background in AI or technical training delivery, but must be comfortable working with LMS platforms, tracking data closely, and communicating clearly and consistently across a range of stakeholders including the Community Manager, Operations Director, and instructors. Success in this role means delivering high completion rates, maintaining clear communication across all stakeholders, and keeping the program running on schedule with full visibility into performance and learner outcomes.

Key Responsibilities

• Program Delivery & Operations: Manage the day-to-day running of the program across all program tracks. Plan and maintain program schedules, ensuring sessions, milestones, and deadlines are clearly communicated and adhered to. Monitor program KPIs to ensure delivery is on track to meet targets, escalating risks or issues early. Coordinate with the Community Manager and Operations Director to ensure smooth learner experience from registration through to completion.
• Instructor Coordination: Serve as the primary point of contact for all program instructors. Keep instructors informed of schedule changes, learner feedback, and any updates to program delivery. Ensure instructors have the resources and support needed to deliver high-quality sessions.
• Registration & Intake Management: Support planning and coordination during the registration stage of each program cycle. Monitor registration flow and flag any issues with intake numbers, eligibility, or enrolment progress. Work with the team to ensure a smooth handover from registration to program onboarding.
• Reporting & Performance Tracking: Write and deliver a weekly update report covering program activities, learner progress, feedback, and any emerging issues. Track and report on key program KPIs including attendance, engagement, completion rates, and learner satisfaction. Surface patterns and insights from program data to inform continuous improvement of delivery. Maintain accurate and up-to-date records across all program management tools.

Required Skills & Qualifications

• Program Management Experience: 2–4 years of experience in program management, project coordination, or operations in an education, training, or workforce development environment. Demonstrated ability to manage multiple program tracks simultaneously without losing sight of detail.
• Organisational & Follow-Through Skills: Strong organisational skills with detail-oriented follow-through on tasks and deadlines across a busy, multi-stakeholder program.
• Tools & Platform Fluency: Comfortable working with LMS platforms, spreadsheets, and communication tools such as Discord and Google Docs/Sheets.
• Reporting & Data Literacy: Able to track KPIs such as attendance, engagement, completion rates, and learner satisfaction, and translate raw data into clear, actionable weekly reporting.
• Communication & Coordination: Clear and structured communicator, both in writing (reports) and in day-to-day stakeholder coordination with instructors, the Community Manager, and the Operations Director.
• Problem-Solving: Proactive problem-solver who can anticipate issues (e.g., at-risk learners, registration shortfalls, scheduling conflicts) and escalate early.

Other Skills

• Excellent written and verbal communic