Logistics Field Representative

Position Summary A Logistics Field Representative (LFR) is essentially the "boots on the ground" for a logistics operation out on-site.

• Serves as the vital link between Airbus Helicopters (AH) strategy and frontline execution. LFR turns high-level supply chain strategy into daily execution, ensuring that goods move efficiently, safely, and cost-effectively at the client’s site.
• Primary on-site (client’s site) for all logistics matters, cultivating strong, professional daily relationships with the customer.
• Partner with customer to provide training and guidance on proactive demand forecasting and inventory planning
• Rapid Problem Solving- Shipment arrived damaged, documentation missing, inventory shortage, etc. LFR can fix it immediately rather than waiting for email chains.
• Gather localized data (e.g., spot systemic or bottleneck issues) to help AH Central teams review, improve and optimize the broader supply chain.
• Share the Airbus and industry logistics, warehouse management good practices with the customer.

Job Description

Position Summary

A Logistics Field Representative (LFR) is essentially the "boots on the ground" for a logistics operation out on-site.

• Serves as the vital link between Airbus Helicopters (AH) strategy and frontline execution. LFR turns high-level supply chain strategy into daily execution, ensuring that goods move efficiently, safely, and cost-effectively at the client’s site.
• Primary on-site (client’s site) for all logistics matters, cultivating strong, professional daily relationships with customer.
• Partner with customer to provide training and guidance on proactive demand forecasting and inventory planning
• Rapid Problem Solving- Shipment arrived damaged, documentation missing, inventory shortage, etc. LFR can fix it immediately rather than waiting for email chains.
• Gather localized data (e.g., spot systemic or bottleneck issues) to help AH Central teams review, improve and optimize the broader supply chain.
• Share the Airbus and industry logistics, warehouse management good practices with the customer.

Primary Responsibilities

On-site Customer Focal Point

• Serve as the primary on-site point of contact for all logistics matters, fostering strong, professional daily relationships with client stakeholders.
• Demonstrate a proactive, positive, and communicative approach to customer engagement.
• Manage customer inquiries efficiently, escalating to specialized Airbus Helicopters departments only when required.
• Facilitate seamless collaboration between the customer across all organizational levels and Airbus Helicopters (AH) local and Central stakeholders.

Airbus Helicopters Ambassador

• Champion Airbus’s core values, processes, and service standards.
• Ensure strict adherence to Airbus protocols and industry best practices.

Quality & Safety Assurance

• Enforce full compliance with aviation, quality, and safety regulations.
• Validate logistics-level airworthiness, ensuring rigorous verification of essential documentation (e.g., EASA Form 1, Certificate of Conformance).
• Embed Human Factors and Foreign Object Debris (FOD) prevention protocols into daily operations.
• Maintain up-to-date expertise and strict compliance with Dangerous Goods (DG) regulations.

Logistics Flow Management

• Manage the full replenishment lifecycle for non-repairable parts, proactively recommending optimal procurement solutions (new, used, or reconditioned parts).
• Oversee the induction of Support Products into the repair and overhaul cycle.
• Guide the customer on meticulous physical and electronic archives for all spare and repair documentation.

Part Availability & Planning

• Guarantee the timely availability of Support Products (new, repaired, or overhauled) in alignment with End User requirements.
• Deliver actionable insights for collaborative forecasting with the customer integrating mission needs, maintenance schedules, and consumption profiles.

Warehouse Activity Supervision

• Direct the customer and optimize inbound/outbound stock movement recording.
• Direct the customer to conduct regular physical inventory reconciliations to ensure system accuracy.
• Guide and support the customer on technical documentation (logcards) and data requirements for parts returning for repair/overhaul.
• Promote best practices in logcard management and archive maintenance.

Transport Coordination

• Advise on and implement best practices for efficient transport logistics.
• Guide the customer transport planning in strict alignment with customer requirements and industry standards.

Reporting & Performance Monitoring

• Generate and disseminate comprehensive monthly activity reports to cust