Assistant Manager
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- Assist the Manager for the outlet operating budget including revenues, labor costs and profitability.
- Assist the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
- Is responsible to supervise the staff assigned and ensure that all phases of Food & Beverage service are performed.
- To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
- To check daily the restaurant preparation, mise-en-place, laying of table cleanliness and the availability of crockery, cutlery and glasses; the personal cleanliness and appearance of each individual team member.
- Ensuring strict safety regulations.
- Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
- Conduct staff appraisals and discipline.
- Inspects outlet thoroughly to ensure cleanliness of linen, operating equipment, fixtures and furniture’s and so forth are up to standard, table set-ups, sideboards and mise-en-place are done properly and in good condition.
- Ensure that all lightings, sound systems and air-conditions are well maintained.
- Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.
- Anticipate guests’ complaints and take prompt corrective action.
- Ensure all operating supplies and equipment are adequate as per Par stock established.
- Anticipate additional supplies and equipment for additional work load or volume of business.
- Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.
Requirements
- Minimum GCE’O” level with at least 3 years related experience and/or training in similar capacity; or equivalent combination of education and experience.
- Strong planning and organisational skills to run a streamlined operation.
- Able to work in a fast paced environment.
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