Senior Officer

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Venue Sales

  • Support and drive venue sales for ArtScience Museum and Attractions, including maintaining a proactive sales pipeline, responding to enquiries, preparing proposals, and following through on sales leads.
  • Plan and coordinate private hires, corporate events, and client engagements across ArtScience Museum and Attractions, ensuring client requirements are clearly captured and aligned with operational capabilities.
  • Work closely with internal stakeholders, including Operations, Events, Technical, Front of House, Finance, and Marketing teams, to ensure smooth planning, execution, billing, and post-event follow-up.
  • Build and maintain strong relationships with clients, partners, and internal teams to support repeat business, service quality, and commercial outcomes.

• Museum Pricing, Ticketing & Reporting

  • Support pricing reviews, ticketing set-up, and product configuration for ArtScience Museum and Attractions, ensuring alignment with business objectives, operational requirements, and financial sustainability.
  • Liaise with ticketing, operations, and digital platform teams to support smooth customer journeys across B2C, B2B, travel agent, corporate, and partnership channels.
  • Monitor ticketing performance, sales channels, redemptions, and related reports to identify trends, operational gaps, and opportunities for improvement.
  • Coordinate reporting requirements for internal stakeholders and external agencies, ensuring submissions are accurate, timely, and aligned with audit, governance, and compliance requirements.

• Business Analytics

  • Lead and coordinate regular visitation forecasting, performance updates, and business reporting for ArtScience Museum and Attractions to support management reviews and cross-functional planning.
  • Use established evaluation frameworks to assess the viability, performance, and commercial impact of exhibitions, programmes, campaigns, and business initiatives.
  • Prepare, review, and present post-exhibition, post-programme, and campaign performance reports, highlighting key insights, implications, and recommended next steps.
  • Translate data and operational feedback into clear recommendations that support audience development, revenue optimisation, guest experience improvements, and strategic planning.
  • Collaborate with Data, Finance, Ticketing, Marketing, and Operations teams to ensure reporting accuracy, consistency, and timely follow-through on insights.

• Business Development, Innovation & Team Support

  • Research market trends, industry benchmarks, and emerging guest experience concepts to identify new commercial, partnership, product, or innovation opportunities for the Attractions portfolio.
  • Maintain compliance with departmental policies, Company procedures, audit requirements, and operating standards.
  • Operate effectively in a fast-paced, high-volume, and performance-driven environment while maintaining high standards of service, accuracy, and professionalism.
  • Perform any other duties as assigned.

Job Requirements

Education & Certification

• Diploma or Degree in Business, Hospitality, Tourism, Event Management, Arts Management, Marketing, Data Analytics, or a related discipline.

Experience

• Minimum 2 to 4 years of relevant experience for Officer level, or 4 to 6 years of relevant experience for Senior Officer level, preferably in attractions, hospitality, tourism, museums, exhibitions, events, business development, commercial operations, or analytics.
• Experience in venue sales, private event coordination, ticketing, pricing, business reporting, partnership support, or commercial project coordination would be an advantage..

Other Prerequisites

• Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and translate findings into clear business insights and practical recommendations.
• Commercially minded, organised, and detail-oriented, with the ability to manage multiple priorities, timelines, stakeholders, and follow-up actions concurrently.
• Strong interpersonal, verbal, and written communication skills, with the confidence to liaise with internal departments, external partners, vendors, clients, and senior stakeholders.
• Good business acumen and an interest in guest experience, attractions, arts and culture, tourism trends, and revenue optimisation.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint; fa